Directs, supervises and coordinates the activities in Telecommunication
department.
指导、监督和协调电信部的活动。
Develops
and implement procedures for proper handling in and out going telephone calls,
facsimile
开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。
Investigates complaints regarding the Telecommunication services and
the operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施。
Develop working plans to carry out goals, compares actual
achievements against goal periodically, take necessary corrective
actions.
制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施。
Establishes and maintains effective employee relations.
与员工建立并保持良好的工作关系。
Organizes and conducts
regular meeting for all Telecommunication
staff to facilitate commmunication and a smooth
operation.
组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行。
Manages and monitors the operation of all equipment’s, software, hardware
and endure all units are working and installed properly.
对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好。
Ensures all telecommunication equipment`s are covered by the Correct
maintenance contract and the preventive maintenance is performed.
确保所有电信设备的维护均得到有效外包,并对其实施预防性维护。
Maintains up to date list of all telecommunication
equipment.
更新列有所有电信设备的清单。
Monitors the performance of PABX/Voice Mail/Call Accounting software
and maintain logbook of
equipment
performance report.
监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并将设备运转报告的登靓在日志上。
Investigates and reports software problem to Vendors, coordinates
interface problem solving with
the hotel system Manager.
就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决。
Maintains suitable record to process telephone call in the billing system,
and to maintain record of the room status up to the Brand minimum
standards.
保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录。
Maintains user documentation, PABX system reports, telephone
list, and numbering plan leases agreement on rental lines,
maintenance contract and local licenses.
