Develop deep understanding and knowledge
of key sectors targeted by hotel, and gain sectorial/account expertise when
necessary to maximise guest satisfaction
Prepare Weekly Events Forecast
and seize upselling opportunities
Ensure the timely follow-up
and pursuit of strategic relationships with customers and stakeholders in order
to drive the highest levels of guest satisfaction
Ensure timely
delivery of Master Invoice to customers and facilitate payment
Work closely with the Reservations, Sales & Marketing, and F&B
departments to ensure the accounts from the events are consolidated
and reconciled
PEOPLE
Communicate to his/her superior
any issues encountered and other relevant information
Attend
and participate in and where appropriate, organise training sessions, daily
briefings and other meetings as required
Where applicable, supervise,
manage and train Crowne Meeting Executives and Crowne Meeting Coordinators
in carrying out their responsibilities
GUEST EXPERIENCE
In the pre-event planning process, consult with the meeting planners
to identify optimal meeting room configuration, recommendation on meeting/break
flow, menu planning, food & beverage coordination, table arrangements,
decoration options, etc. to improve meeting efficiency and productivity
Meet with each meeting planner daily to debrief on daily events, review
consumption, bill and any exceptions to contracted billing and review estimates
of final billing
Plan and conduct pre-event meetings with clients
and catering staff to identify ways to enhance the guest experience
Assigned upon situation as the point-of-contact to give immediate assistance
in order that customer’s needs are met quickly and their event runs
smoothly
Supervise the organisation of post-event calls and collection
of Feedback Survey and follow up with customers to obtain event feedback
and identify further business opportunities
RESPONSIBLE
BUSINESS
Develop awareness and reputation of the hotel and
the brand in the local community
Coordinate safety and security
initiatives to ensure meetings flow smoothly with minimal interruptions
or problems. Coach and advise clients on meeting options and alternatives
that potentially reduce waste, save energy and have a minimal impact to
the environment
