IT Manager - Crowne Plaza Madinah

Your day to Day:

As primary contact for servicing
the computer hardware you’ll manage and monitor all computer hardware and make
systems are installed properly and working efficiently
• Keep up to date
with all approved systems and technology including
- Computer Hardware
systems and devices including PC LAN technology
- Software operating
and utility systems
- Front Office and Accounts Receivable Property
Management Systems
- Interfaces to and from Front Office Property Management
Systems and other Systems
- Back Office Accounting Systems
- PC and LAN
based Office Automation products
- Internal and External Electronic Mail /
Facsimile / Scanner software and communication tools
- Point of Sale
Systems
- Guest and Administration Voicemail
- Call Accounting
-
Cabling
- Hub / Switch Management Systems
- Assist and Support
Electronic Door Locking Computer System
- Computer Virus protection
-
Hotel IT Security and Firewalls
•Maintain an up to date list of all computer
hardware and software at hotel
•Monitor the performance of the systems
and maintain log book of performance
•Understand all standards
and customized features and functions of the Hotel front office system
•
Ensure that all computer media saves, and back ups are completed, documented
and stored per specifications
• Maintain uncompromising data and physical
security standards
• Control security for computer room and ensures that
the computer room fire protection, temperature control, and power requirements
meet the security specification as described in the security system
•
Administer all user ID’s, passwords, and the most sensitive system utilities,
secures all touchy resources and critical libraries under the supervision of
the IT Manager/Leader 

• Maintain technical and user documentation,
systems reports, newsletters and announcements in a neat, orderly and secure
fashion
• Follow up outstanding points from the latest IT audit of his/her
hotel under the supervision of IT Manager/Leader
• Notify department heads
on current computer related issues, new releases, MIS trends, viruses etc.
•
Manage the configuration reports, program files and data files on the computer
system(s) to ensure maximum operating efficiency
• Train employees to enable
them to take responsibility during the absence of IT colleagues Be primary
contact with all computer related external vendors
• Install and test
corporate approved program changes to the hotel computer system(s) 

• Provide recommendation and drive results to ensures that hotel
has appropriate technology roadmap to meet short term and long terms needs
•
Ensure all hotel routine maintenance for IT equipment comply with policies
and standard
• Conduct and coordinate annual PCI and credit card/data
security training for hotel employees based on information security
standards
• Ensure all hotel policies and information security comply
with standards
• Investigate and report software problems to the vendor,
or to the Support Centre
• Identifying colleagues to train user
on systems
• Coordinate purchase of program applications or enhancements
to meet specific hotel needs only if these applications are not covered
by existing standards
• Provide a written monthly progress report to the GM.
Director of Finance and Business Support, and Area IT Leader
• Establish
documents, test and communicates appropriate disaster recovery emergency
procedures to follow when the hotel computer system(s) are inoperable
•
Ensure viable solutions are adapted and used for hotel disaster recovery plan
and business continuity
• Select suitable Software/Hardware vendors for
the hotel
• Collaborate with other departments to ensure all IT related
items meets the various Audit requirements
• Ensure all hotels IT Systems
are under appropriate maintenance contract and have routine heath check
and repair schedule
• Evaluate and assess life cycle of all technology
related solutions and assets and provide adequate advice to refresh
the hardware/software. Ensure all necessary settings are properly configured
on the computing systems, hardware and servers.
• Run routine
software/hardware inventory check and report the status to hotel management
team
• Inspects the Network performance and redo the network design if
necessary to meet the hotel operation needs
• Take preventive measures
to foresee, identify and analyse the potential system performance issues
•
Ensure all cabling, network diagrams and LSOP are up to date
• Ensure hotel
management get an accurate fixed asset budget and departmental operating
budget
that reflects requirements from the expected IT and endorsed by
the hotel management team
• Work with department head in the preparation
and management of department’s budget which includes:
- Evaluate the vendor
proposals and select the best options and vendors that meets
the software/hardware needs of the hotels
- Assists in coordinating
the preparation of the departmental annual budget

Work with HR
on resource planning and management needs that includes the following:
-
Assist in planning for future staffing needs
- Assist in recruiting in line
with company guidelines
- Prepare detailed induction program for new team
members
- Assist in maintaining a comprehensive, current and guest focused
set of departmental standards and procedures and oversees their
implementation
- Ensure training needs analysis of IT team is carried out
and training programmes are designed and implemented to meet needs
- Provide
input for probation and formal performance appraisal discussions in line
with company guidelines
- Coach, counsels and disciplines staff, providing
constructive feedback to enhance performance
- Communicate with team
and maintains good relations
- Balance the workload of the team to ensure
departmental resources are managed effectively

What we need
from you

• Degree or Vocational Certificate in Computer Science
or IT or related field
• 4 years’ related experience or with computer set up
and troubleshooting
• Working knowledge of networks and operating systems
and databases
• Strong analytical and problem-solving skills
• Knowledge
in PCI DSS (Payment Card Industry Data Security Standards)
• Great
communication skills
• A team player, proactive, responsible, hardworking
and able to work under pressure

How do I deliver
this?
We genuinely care about people, and we show this through
living out our promise of True Hospitality each and every day. It’s
what connects every colleague in all IHG ® hotels. 

Each IHG® hotel
brand delivers True Hospitality in their own way, and at the heart of it all
are specific, core service skills.
True Attitude: being
caring, wanting to make a positive difference, and building genuine connections
with guests
True Confidence: having the knowledge
and skills to perform your role, and giving guests the confidence that they
can trust you, to help and support them during their stay
True
Listening: focusing on what your guest is saying, picking up on body
language that is often overlooked, and understanding what the guest wants
and needs 

True Responsiveness: is about providing
guests with what they need, and doing so in a
timely and caring
manner
There’s so much more to the job than we can capture here. It’s simply
about creating great experiences, doing the right thing and understanding
people.

What we offer:

We’ll reward all your hard work with
a great salary and benefits including a great room discount and superb
training.

Join us and you’ll become part of the global IHG family
and like all families, all our individual team members share some winning
characteristics. As a team, we work better together we trust and support each
other, we do the right thing, and we welcome different perspectives.

You need to show us you care that you notice the little things that make
a difference to guests as well as always looking for ways to improve visit
www.http://careers.ihg.com to find out more about us