Our guests’ memorable experiences have to start somewhere. So why not
with you? We’re looking for a new Front Office Manager to take ownership
of delivering exceptional first impressions – managing everything
from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
●
Managing and coaching your front office team to deliver memorable guest
experiences and the warmest of welcomes
● Engaging
with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we’re
making the right first impression
● Helping
to prepare budgets and finding new ways to drive revenue from walk-ins
and up-selling at the front desk
● Training team
members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you’ll manage
a team of front desk employees across several specialisms.
What We need from you:
●
Bachelor’s degree / higher education qualification / equivalent in Hotel
Management/ Business Administration
● 3 years of Front
Office/Guest Service experience including management experience
● Must speak fluent English
● Other
languages preferred
What you can expect from
us:
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing
framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our
ever-growing global family.
