style="margin-left:0px">As the world’s first and most global luxury hotel brand,
InterContinental Hotels & Resorts has pioneered international travel since
the 1940s, we are passionate about sharing our renowned international know-how
and cultural wisdom in truly impressive surroundings. We all take great pride
in being genuine ambassadors of the InterContinental®? brand and to be part
of the brand you will have a thirst for travel, passion for culture
and appreciation for diversity. We create inspiring experiences for
those seeking a richer perspective on the world. If you’d like to embrace
a world of opportunities, we’d like to welcome you to the world’s most
international luxury hotel brand.
Your day to day
style="margin-left:0px">For our International Luxury Hotel Brand located in
the heart of Rome, we are looking for a passionate and efficient Guest Relations
Agent to provide high-quality service to our hotel guests. You will address
complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when
facing difficult situations. You should also be reliable and guest-oriented,
as you’ll serve as a primary point of contact for our guests. Your goal will
be to ensure our guests enjoy themselves and plan to come back to our hotel.
(guest journey)
A little taste of your
day-to-day
Every day is different,
but you’ll mostly be:
- Kicking off truly memorable guest experiences
with the warmest of welcome; - Acknowledging IHG One Rewards Loyalty
programs and returning guests in person or over the phone; - Completing
daily tasks in GR making sure they are completed within required time frame
ensuring appropriate follow up; - Maintaining highest level
of communications within all departments making sure crucial information
is conveyed at all times; - Making the check-in and check-out process
feel swift and seamless - Staying one step ahead of our guests’ needs
to anticipate requests and offer tailored recommendations - Being our
guests’ trusted contact – helping with everything from bill issues to restaurant
recommendations; - Address guest complaints, ensuring appropriate follow
up and resolution - Reporting to Front Office Manager
What we need from you
- Excellent communication skills;
- Problem-solving skills, turning
issues into opportunities so every guest leaves with great memories;
- Fluency in the Arabic & English language - extra language would
be preferred, but not essential; - Literate and tech-savvy - you’ll need
a good grasp of reading, writing, basic maths and computer skills, including
familiarity with Opera PMS; - Preferred working experience with guest
relations roles within International Luxury Hotel Brands. - A
customer-oriented and professional attitude - Excellent organizational
and time-management skills - Must be a Saudi Citizen
What we offer
style="margin-left:0px">We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life.
We welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. We are an equal opportunity
employer and offer opportunities to applicants and employees without regard
to race, color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
So, join us and you’ll
become part of our hotel family.
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Don't quite meet
every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button. Start your journey with
us today.
