Our reputation is built on delivering exceptional guest experiences. Is
it safe in your hands? We’re searching for a Guest Relations Manager
capable of delivering a truly personal service to leave our guests satisfied
every single time they stay with us.
A little taste of your day-to-day:
Every
day is different, but you’ll mostly be:
● Serving as the main point
of contact for VIP Guests and ensuring hotel departments are fully briefed
on their requirements
● Seeking verbal feedback from customers on
a regular basis and responding to all guest queries in a timely and efficient
manner
● Keeping close contact with guests for feedback, complaints
and compliments – and following it up
● Managing, recording
and resolving guest or customer complaints promptly
● Keeping other
operating departments in the loop with important guest relations matters –
from Food and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
●
Excellent verbal and written communication skills
● Ability to deal
with difficult interactions and work under pressure
● Managerial
experience working in a customer service function
● Flexibility
to respond to a variety of different work situations
● A passion
for delivering an exceptional level of guest service
What you can expect from us:
We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed
to help you live your best work life – including a full uniform, impressive room
discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team
the room they need to belong, grow and make a difference in a collaborative
environment. We know that to work well, we need to feel well – both inside
and outside of work – and through our myWellbeing
framework,
we are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us
and you’ll become part of our ever-growing global family.
