Hostess / Host 迎宾员

岗位职责/职位描述

·Ensure the restaurant is ready to receive guests
prior to opening and that both wait staff and tables are ready in line
with opening
standards
确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范
·Ensure
restaurant operating equipment is clean and in working
order
确保餐厅运营设备的清洁并正常工作
·Maintaining impeccable
uniform and personal presentation standards in accordance with hotel
policy
按照酒店的规定保持工服和个人仪表的高标准
·Welcoming guests to
the Restaurant, by using the Restaurant
name
迎客人光临餐厅，使用餐厅的名称
·Inquiring if they have a reservation
and noting it in the reservation book if
they do
询问客人是否有预订，如有预定在预订册上做记录
·Creating
a reservation for them with their dining preferences if they do not and noting
it in the reservation
book
为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录
·Being
attentive to guest requests
周到的满足客人要求
·Escort guests to their
preferred table or reserved table and seat guests according to restaurant
standards
陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐
·Take
telephone bookings and document in the Reservation book according to restaurant
standards
接听电话订位并按餐厅的规范在预订冊上记录
·Train wait staff
and bus staff in hostess standards
按领位员的标准培训员工
·Be attentive
to guests and resolve their complaints where possible, reporting all incidents
to your
Supervisor
周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件
·Maintain
responsibility of cleanliness of hostess
stations 
保持迎宾台的清洁
·Maintain responsibility of cleanliness
of all menus and drink menus
保持所有菜单和饮料单的清洁
·Assist
with beverage service
协助饮料服务
·Assist with food
service
协助食品服务
·Maintain detailed knowledge of menu, including
daily specials
对菜单有具体的了解，包括每日特价
·Ensure tables
are cleared quietly and efficiently
确保迅速且高效的清理餐桌
·Carry food
and beverage trays in a safe manner to minimize
breakages
安全的举餐盘使破损将到最低
·Complete dockets accurately
and clearly
准确和清楚的填写收据
·Maintain current information on all
general activities of the hotel
了解当前酒店所有的活动