About
us
As
the world’s largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand. Shaped by decades
of international know-how and local insights, our passion for luxury travel
spans cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world.
style="margin-left:var(--artdeco-reset-base-margin-zero);">Each of our hotels
cultivates a distinctive style and ambience where we embrace every opportunity
to give our guests a personal and enriching experience. If you’d like to embrace
a wider world of experiences and opportunities, we’d like to welcome you to
the world’s most international luxury hotel brand.
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Your day
to day
style="margin-left:var(--artdeco-reset-base-margin-zero);">Lead the Host team
in delivering a warm and welcoming guest experience for all visitors. Utilize
both technical expertise and social skills to maximize guests' dining
experiences.
Ensure that each guest feels welcomed and receives personalized, attentive
service.
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Financial
Returns - Supervise cash handling and banking procedures,
ensuring accuracy and compliance. - Perform cashiering duties during busy
hours and handle cash closing procedures. - Prepare daily banking
and cash flow reports. - Manage irregular payments and assist
in preparing and managing the department’s budget. - Promote cost-saving
measures and recycling initiatives among staff.
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People
- Comply with Standard Operating Procedures and InterContinental Brand
Standards. - Uphold company grooming and behavior standards.
- Communicate effectively with superiors, colleagues, and guests, ensuring
smooth operations. - Participate actively in daily briefings, training
sessions, and other scheduled meetings. - Foster positive communication
between the Front Desk team and other operational departments. - Conduct
on-the-job training for new team members under the direction of Assistant
Managers and the Restaurant Manager. - Ensure proper handover procedures
for the seamless transfer of information. - Align with company values,
mission, and desired behaviors.
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Guest
Experience - Lead the Host team to provide a welcoming
and exceptional dining experience for all guests. - Greet and seat
guests, ensuring their dining preferences are noted and accommodated.
- Address and resolve guest inquiries, complaints, and feedback promptly
and professionally. - Maintain a high standard of cleanliness
and presentation at hostess stations and across the restaurant. - Keep
detailed knowledge of the menu, including daily specials, and ensure all menus
are clean and in good condition. - Take telephone bookings, accurately
document reservations, and manage the reservation system effectively.
- Monitor guest satisfaction levels and implement improvements as needed.
- Oversee the readiness of the restaurant before opening, ensuring all
equipment and tables are set up according to standards. - Escort guests
to their preferred or reserved tables and provide attentive service.
- Maintain cleanliness and organization of hostess stations, menus, and dining
areas. - Ensure efficient table clearing and safe handling of food
and beverage trays. - Complete dockets accurately and maintain current
information on hotel activities.
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Responsible
Business - Adhere to the Company’s Code of Conduct, Data
Privacy, and Information Security policies. - Demonstrate awareness
of OH&S policies and ensure all procedures are conducted safely within
guidelines. - Be familiar with property safety, first aid, and fire
emergency procedures. - Take action to correct hazardous situations
and report potential dangers. - Log security incidents and accidents
according to hotel requirements. - Keep track of regular guests
and provide them with extra attentive service. - Assist in planning
manpower and rostering when required. - Monitor Trip Advisor rankings
and ensure staff are aware and trained to engage confidently with guests.
- Perform other duties as assigned, demonstrating flexibility and multitasking
skills.
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Accountability
To provide
an appropriate welcome for guests and potential guests, maximizing their dining
experience using technical and individual social skills. You will also help
to create a desired work culture around our Winning Ways of the IHG Hotels &
Resorts and embrace the IHG Commitment.
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What we need
from you
style="margin-left:var(--artdeco-reset-base-margin-zero);">High School
or Vocational Certificate in Hotel Management, Food & Beverage, or related
field, with 1 year of related experience or an equivalent combination
of education and experience. Obtained alcohol awareness certification and/or
food service permit or valid health/food handler card as required by local
government agency.
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- Diploma or Degree in Hotel Management or Hospitality from a reputed
institution is advantageous. - Proven experience in a high-volume
restaurant environment. - Positive attitude with a passion for service
and a welcoming smile. - Willingness to learn and implement new
and innovative ideas in food and service. - Ability to think creatively
in challenging situations. - Genuine enthusiasm for the Food &
Beverage industry. - Strong work ethic and a consistently positive
attitude.
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What
we offer
style="margin-left:var(--artdeco-reset-base-margin-zero);">In return for your
hard work, you can look forward to a highly competitive salary and benefits
package – including:
- 5-days work week
- Duty Meal
- Uniforms/ Laundry Services
- Midnight Transportation
- Birthday Off
- Learning and Development Opportunities
- Flexi
Benefit - Insurance Coverage
- 50% F&B discount at Hotel’s
selected Restaurant - Special Employee rate at all IHG Hotels
worldwide
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style="margin-left:var(--artdeco-reset-base-margin-zero);">What’s more, because
your career will be as unique as you are, we’ll give you all the tailored
support you need to make a great start, be involved and grow. And because
the InterContinental Hotels & Resorts brand belongs to the IHG® family
of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 6000
hotels in over 100 countries around the world.
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style="margin-left:var(--artdeco-reset-base-margin-zero);">So whoever you
are, whatever you love doing, bring your passion to the InterContinental Hotels
& Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.
Find out more about joining us today by going to careers.ihg.com
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style="margin-left:var(--artdeco-reset-base-margin-zero);">Don't quite meet
every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button. Start your journey with
us today and let's #GoFurtherTogether.
