Our reputation is built on delivering exceptional guest experiences. Is
it safe in your hands? We’re searching for a Guest Relations Manager
capable of delivering a truly personal service to leave our guests satisfied
every single time they stay with us.
A little
taste of your day-to-day:
Every day is different,
but you’ll mostly be:
● Serving as the main point
of contact for VIP Guests and ensuring hotel departments are fully briefed
on their requirements
● Seeking verbal feedback
from customers on a regular basis and responding to all guest queries in
a timely and efficient manner
● Keeping close contact
with guests for feedback, complaints and compliments – and following it up
● Managing, recording and resolving guest or customer
complaints promptly
● Keeping other operating
departments in the loop with important guest relations matters – from Food
and Beverage and Maintenance to Housekeeping and Front Office
What We need from you:
●
Excellent verbal and written communication skills
●
Ability to deal with difficult interactions and work under pressure
● Managerial experience working in a customer service
function
● Flexibility to respond to a variety
of different work situations
● A passion
for delivering an exceptional level of guest service
What you can expect from us:
We give
our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help
you live your best work life – including a full uniform, impressive room
discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status,
or disability. We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing
framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
