Club InterContinental Agent -Rooms Division [ANA InterContinental Tokyo]

Job Overview

We are currently recruiting for the Club
InterContinental (VIP Club Lounge) at the ANA InterContinental. We have
the largest Club Lounge in Tokyo and a new floor just opened in September 2024.
We are looking for new staff who have a passion for hospitality service.
Would you like to work with us in the newly renovated Club Lounge?

Regard
each Club InterContinental guests as VIP, providing exceptional service
throughout their stay, from check-in to check-out, within the Brand Standards
of the hotel. Deliver True Hospitality while overseeing operations to optimize
guest satisfaction.

At InterContinental Hotels &
Resorts® we prioritize the cultivation of a sense of uniqueness,
cosmopolitanism, and being In-the-Know among our guests.

In achieving this, we rely on you to:

• Display charm
  through a welcoming attitude, confidence, and respectful demeanor.
• Stay
  in the moment by understanding and anticipating guests’ needs, demonstrating
  attentiveness, and taking on the responsibility to efficiently accomplishing
  tasks.
• Make it memorable by having profound knowledge, sharing stories,
  and presenting your distinctive qualities to shape moments that leave a lasting
  impact and create a sense of significance for guests.

Duties and Responsibilities

• Reports directly
  to and communicates with the Club InterContinental Manager on all pertinent
  matters concerning guest services, colleagues, and hotel operations.


• Ensures that IHG One Rewards and InterContinental Ambassador benefits
  and recognition are provided to all members staying in the hotel.


• Maintains profile and information of VIPs and regular guests.


• Performs club operations tasks during assigned shift including but
  not limited to:
• Check-in and Check-out as per Brand Standard


• Room assignments, amenities, special requests to all arriving guests


• Monthly Upselling Target
• IHG One Rewards Monthly Enrollment
  Target
• Attending to all guests and inter-departmental hotel queries
  and requests during the shift – Phone, Email, and In-house
• Supports
  Breakfast, Afternoon Tea, and Cocktail Service
• Cash Handling
  and Banking Procedure
• Maintains appropriate standards of conduct,
  uniform, appearance, and grooming based on employee handbook.


•  Attends Departmental daily operations briefings together with other
  Club InterContinental Team members, and ensures to be knowledgeable on
  the hotel’s soft metric scores and target, both daily and month to date

Requirements

• Fluency in Japanese
  preferred, with English communication skills.
• Experience with Microsoft
  Office Applications.
• At least 1 year of practical experience in Rooms
  Operations and Guest Services is required, with Food and Beverage experience
  considered an advantage.
• Open to candidates with equivalent education
  and experience who bring a passion for hospitality