Guest Services Associate

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Philippines, Manila

Apply

Job Description

Welcoming guests as they arrive and checking them into their rooms

Answering phone calls and responding to guest inquiries
Handling
guest complaints and resolving issues in a timely and professional manner

Processing payments and maintaining accurate guest records

Assisting guests with luggage and other requests
Coordinating
with housekeeping and maintenance staff to ensure guest rooms are clean
and functioning properly
Maintaining a clean and organized front desk
area
Providing information about hotel amenities, local attractions,
and restaurants
Upselling hotel services and amenities to guests

Ensuring guest satisfaction throughout their stay

InterContinental Hotels Group PLC

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