Front Desk Officer

Responsibilities

• To check-in/out guests in an efficient
  and courteous manner according to the hotel standards procedures
• To
  upsell rooms to maximize revenue and occupancy with guest satisfaction


• To answer telephone enquiries promptly and courteously, take guest messages
  and process them in an efficient manner
• To carry out the hotel standard
  procedures in issuing Room Keys to guests
• To handle all incoming
  and outgoing mail for guest
• To be capable of providing Money Exchange
  Service for guests
• To handle guest inquiries and to promote hotel
  facilities to guests whenever possible
• To perform any other tasks
  as assigned by supervisors

Requirements

• High School graduate or holding certificate
  in Hospitality or Hotel Management
• Out-going personality with strong
  inter-personal communication skill
• Fluent in English, Mandarin
  and Cantonese is a must
• 1-2 years of hotel Front Office experience
  preferable
• Fresh graduates are also welcome