To act on behalf of management
to monitor daily operations, tackle problems when they arise and to ensure
the hotel is functioning smoothly at all times
To be accountable
for handling guests’ complaints, comments and suggestions tactfully
To
have knowledge of operations in each and every department and coordinate
operations among them
To conduct daily hotel inspections to ensure
everything is in proper order and all staff is performing their duties
in compliance with the hotel policies and procedures
To be accountable
for extending our hotel courtesy to all guests, particularly VIPs and ensure
they receive proper attention at all times
To be acquainted with daily
house functions, room occupancy and other relevant information for better
handling of guest flow
To be responsible for assisting the check-in
and escorting VIP guests to the hotel rooms
To be responsible for see
off the VIP guests upon checking out
To conduct room inspections
and pay special attention to those rooms allocated for VIPs and Special
Attention Guests to ensure the hotel standards being maintained at all
times
To report to management regarding incidents happening in
the hotel by recording the details, including actions taken and results in
the Duty Manager’s Log Book
To be accountable for coping with all
emergencies, and referring them to Senior Management for immediate action if
necessary
To carry out any other tasks as assigned by
the Supervisor
To authorize rebate and paid out when necessary
To show rooms, food and beverage outlets and other hotel facilities
to potential clients upon request
style="margin-left:24.0pt;">
Requirements
Diploma holder or above in Hospitality Management or related
disciplines
Minimum 5 years’ relevant work experience with 3 years
at supervisory level
Outgoing personality with strong interpersonal
and decision-making skills
Excellent command of both spoken and written
English, Cantonese and Mandarin
