Food & Beverage Supervisor

Your primary responsibilities include: 

 • Work closely
with and assist the Food and Beverage & Restaurant Manager and other F &
B Supervisors in the day to day operation of our a la carte Restaurant and Bar
 

• Greet and seat guests with a smile 

• Set-up,
maintain, cleaning and pack-down of work areas according to procedures
and standards • Food and beverage service to the Restaurant and Functions
departments 

• Take meal orders, explain menu items and serve food
and beverage items to guests tables and follow hygienic food practices at all
times 

• Supplying, dispensing or mixing of beverages, cleaning
of bar areas and equipment, preparing the bar for service, taking beverage
orders and serving drinks

 • Monitor the quality and consistency
of all food served from the Kitchen 

• Arrange and re-arrange indoor
and outdoor Restaurant and Functions furniture to suit business needs
and customer requests

 • Respond to guest enquires and requests
and resolve customer complaints in a timely, friendly and efficient manner
according to departmental guidelines 

• Ensure departmental policies
and procedures are implemented and followed and schedules/checklists
are completed according to requirements  

• Operate POS system
and take payment for guest accounts 

 • The delivery
and coordination of food and beverage service to the Restaurant  

•
Assist in the Functions department when required including set up, de set
and food and beverage service  • Supervision and coordination of food
and beverage staff 

• Monitor rosters and manage wage
costs 

• Resolve customer complaints according to departmental
guidelines 

• Ensure revenue for the shift is accounted for
and daily balancing activities Ensure departmental policies and procedures
are implemented and followed 

 • Assist with maintaining
and improving departmental operating standards

 • Liaise
with customers and Chef/kitchen brigade to ensure service times are adhered
to.

 • Ensure departmental schedules and checklists are completed
according to departmental requirements