Front Desk Agent (Full-Time) - Holiday Inn Riverwalk - San Antonio, TX

Do you see yourself as a Front Desk Agent?  
What's your passion?  Whether you're into tennis, painting
or gardening, at IHG we're interested in YOU. At IHG we employ people who apply
the same amount of care and passion to their jobs as they do their hobbies -
people who put our guests at the heart of everything they do. And we're looking
for more people like this to join our friendly and professional team.
  

The Holiday Inn San Antonio
Riverwalk is located in the center of downtown San Antonio. Our
hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well
as steps away from beautiful historical landmarks in the downtown area.

Responsibilities:

Your day-to-day
duties may include:

• Be the warm welcome that kicks off a memorable
  guest experience 
• Acknowledge IHG Rewards Club members
  and returning guests, in person or on the phone 
• Take and manage
  guest bookings, up-selling opportunities and telling them about ways to improve
  their stay 
• Handle cash and credit transactions 


• Start every stay right by swiftly checking guests in and out - take IDs,
  hand out room keys, and control and release safety deposit boxes 


• Stay one step ahead of guests’ needs – record and act on their preferences,
  and handle their messages, requests, questions and concerns
• Be
  a trusted contact for all guests. Help them with anything from bill issues
  to local knowledge, and loop in management when necessary 
• Stay
  safe all the time.
  
  Following our safety procedures, you’ll report all incidents and wear any
  protective gear needed 
• Take pride in your appearance and place
  as a brand ambassador 
• Always know what events and activities
  are on the day’s schedule 
• Jump into other ad-hoc duties when your
  colleagues need your help

Qualifications: 

• Communication skills -
  guests will need to come to you with concerns as well as compliments, so you’ll
  be easy to talk to 
• Your problem-solving skills will turn issues
  into opportunities, so every guest leaves with great
  memories 
• Fluency in the local language - extra language skills
  would be great, but not essential 
• Literate and tech-savvy -
  you’ll need a good grasp of reading, writing, basic math and computers


• Flexibility - night, weekend and holiday shifts are all part of
  the job 
• You’ll have a high school diploma
  or qualification. A college or university degree would be a bonus, but
  not essential 
• Experience - ideally, you’ll have spent
  at least one year in a front desk or guest service position 


• Strength - sometimes you’ll need to lift, push and pull big objects up
  to 50lbs (23 kg). This can involve bending and kneeling

The statements in this job description are intended to describe
the essential nature and level of work being performed. They are not intended
to be ALL responsibilities or qualifications of the job.