At all times well groomed, have a pleasant disposition, greet
guests with the most hospitable attitude upon arrival at the hotel, and willing
to offer assistance at all times.
随时保持外表整洁及良好的站姿，在客人到达时，以最热情的态度迎接客人，并主动地为客人提供帮助。
Maintain the entrance and main door area clean and tidy, free
of obstacles and ensue that traffic through the driveway
is controlled.
保持主要入口的干净及整洁，确保进入酒店车道的顺畅。
Obtain taxis for guests as required and do your best to ensure
the guests are not overcharged by taxis by either negotiating with the taxi
driver himself, or by cautioning the guest to be on alert.
在需要时，为客人招出租车，为避免乘客被出租车司机多收费，应与出租车司机协调或提醒乘客注意。
Knowledgeable in assisting guests in requests for transport and other
information.
在需要时，为客人提供交通信息或其他信息。
Assist
with heavy packages, coats, suitcase, etc. being alert to give assistance
courteously and quickly, before having to be asked.
在客人要求前，主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等。
Maintain a willingness to please attitude and give undivided attention
to any approaching guest.
保持积极、乐观态度，认真关注每位到达酒店的客人。
Adhere to guest checking in and checking out procedures pertaining
to baggage handling.
在处理客人行李时，了解客人登记及结账手续。
Welcome
guests at the main entrance, offering the greeting appropriate to the time
of day taking particular note of repeat guests and One Rewards
members.
在主要的门口迎接客人，特别关注当天到达的回头客和优悦会员。
Has presence and alerts Security or Duty Manager whenever a suspicious
looking person or troublemaker is present
在发现可疑人物或捣乱者时，提醒安全部门或值班经理注意。
Assist arriving and departing guests by opening and closing car
and taxi doors.
协助到达和离开的客人开、关车门。
Maintain a spotless Porte and Drive way smoothly.
保持良好的站姿及车道的畅通。
Guide the guest to the Front Desk and wait behind the guest during
the check-in. Keep eyes on the Front Desk Clerk who provides the signal
for you to step forward and receive the room and rooming booklet from the Front
Desk Clerk. Without delay, escort the guests accordingly.
Be familiar with the layout of the hotel and memorize the preferred
route for escorting guests.
熟悉酒店布局，陪同客人到达酒店的各个场所。
Room
the guest in accordance with hotel standards.
按照酒店标准，引导客人到房间。
Be familiar
with the lift workings and emergency stairs.
熟悉电梯的运作及酒店紧急通道。
Provide
information to guests about the hotel facilities and services.
为客人提供有关酒店设施及服务的信息。
Provide
guest services and guidance.
为客人提供服务及引导。
Learn and utilize names
of guests, especially repeat and long staying guests and routinely greet guests
as they pass through the lobby, remaining alert to situations where he can be
of assistance to guests.
Maintain a well-groomed hair style and wear clean, shiny well-polished
shoes and a neat uniform while on duty.
上班时保持个人穿着整洁，发型整齐，皮鞋锃亮。
Help
other employees in department, replacing them temporarily when
necessary.
必要时帮助其他员工工作。
Keep Trolleys clean all the time and every night shift needs to clean
all Trolleys.
随时保持行李推车的清洁，每个夜班都要擦拭所有行李推车。
Keep the baggage room clean and in order before going off duty on each
shift.
在值班期间，保持行李房干净及整洁。
Upon arrival of newspaper, prepare them and deliver them to guest
rooms as assigned by the concierge.
准备报纸的发送，按照行李员领班的要求把报纸送到客人房间。
Use the Duty Log to document matters of importance.
用值班记事薄记录重要事情。
Arrange transport
and coordinate luggage.
安排交通并协助客人提行李。
Assist guest purchase
items. Be aware can only purchase Counter medicine under the Doctor’s
description.
可以帮助客人购买东西。只可在有医生开具药品处方的情况下帮助购买普通药品。
Provide escort guest outside under requested.
在客人的要求下可陪同客人外出。
Assist guests with all inquiries, both hotel and non-hotel
related.
回答客人有关酒店及非酒店的质疑。
Conduct effective shift briefings to ensure hotel activities
and operational requirements are known.
有效制作值班简报，确保员工知晓酒店活动及操作要求。
Maintain detailed knowledge of the activities of the day and alert
to any potential problems.
详细了解酒店日常活动，警惕潜在问题。
Maintain
detailed knowledge of key occurrences in your city/location including directions
to key points of interests, restaurants, theatres, shopping, cinemas, sporting
and recreational facilities, banks, consulates, transport systems and special
events.
