Assist guests with all inquiries, both hotel and non-hotel
related
协助客人各种与酒店相关或无关的问询
Conduct
effective shift briefings to ensure hotel activities and operational
requirements are known
进行有效的交接班说明工作，以明确酒店活动和运营要求
Maintain detailed
knowledge of the activities of the day and alert to any potential problems
详细了解当日活动情况并留意各种潜在问题
Maintain detailed knowledge
of key occurrences in your city/location including directions to key points
of interests, restaurants, theatres, shopping, cinemas, sporting
and recreational facilities, banks, consulates, transport systems and special
events
Maintain adequate supplies of forms, brochures and ensure they are presented
in line with hotel standards
保证供应足够的表格和手册，并确保其质量达到酒店标准
Consult Log Book
for information/request left by outgoing shift
查阅交班人员的工作日志，寻找相关信息和要求
Manage all incoming guest
mail, messages, telexes, facsimiles and special deliveries, in accordance
with policy
按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理
Manage outgoing guest mail, courier services, postage of parcels
and freighting as directed by guests
按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
Maintain order and security of guest keys and other selected keys kept
in Front Office, ensuring key issue policy is followed
遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理
Receive telephone calls and take messages for guests who are out,
in accordance with hotel policy
依照酒店政策，替外出的客人接听电话和留言
Record incoming registered
mail, telegram, parcel, telex in appropriate file
在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录
Night
staff check mail, message of expected guests against the system/computer
and expected arrivals
夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收
Prepare efficient work schedule for Bell staff, arranging holidays
and vacations, taking into consideration projected occupancy and forecasts
and any large group movements, especially those with early or late arrivals
and departures
