客务主任 Guest Relations Supervisor

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

China, BeijingShi

Apply

Job Description

Conducts shift briefings to ensure hotel activities and operational
requirements are known

进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front
office operations during assigned shift including:

在当班期间监督前厅部运营情况，包括：
Maintenance of guest
information
维护客户信息
Maintenance of information about
local events
维护当地活动的信息
Compile occupancy
statistics
统计入住情况
Supervise the use of he public address
system
监督公共广播系统的使用
Supervise group bookings

监督团组预订情况
Assisting with serious complaints

协助解决严重投诉问题
Supervise cashiering activities during shift
including:
在当班期间监督收银活动，包括：
Cash handling
and banking procedure
现金处理和银行业务程序
Dealing
with irregular payments
处理非法支付情况
Instructing staff
in credit policies and facilities
就信用政策和设备对员工进行指导

Instructing staff in cash security procedures

就现金安全程序对员工进行指导
Carry out debtor control

实施应收帐款控制
Prepare reports
准备财务报告

Supervise the cashiering system
对收银系统实施监管
Works
with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。
Works
with Superior and Director of Finance in the preparation and management of
the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。

InterContinental Hotels Group PLC

Guess you like

Revenue & e-Commerce Manager, Homm Souvannaphoum Luang Prabang

Kazakhstan, Osh

Sales Manager – Based in Singapore

Singapore, Singapore

Events Executive

Thailand, Krabi

MICE Manager – Based in Singapore

Singapore, Singapore