宾客服务主管 Guest Service Supervisor

• Conducts shift briefings to ensure hotel activities and operational
  requirements are known 


• 进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front
  office operations during assigned shift including:


• 在当班期间监督前厅部运营情况，包括：
• Maintenance of guest
  information
• 维护客户信息
• Maintenance of information about
  local events
• 维护当地活动的信息 
• Compile occupancy
  statistics
• 统计入住情况
• Supervise the use of he public address
  system
• 监督公共广播系统的使用
• Supervise group bookings


• 监督团组预订情况
• Assisting with serious complaints


• 协助解决严重投诉问题
• Supervise cashiering activities during shift
  including:
• 在当班期间监督收银活动，包括：
• Cash handling
  and banking procedure
• 现金处理和银行业务程序
• Dealing
  with irregular payments
• 处理非法支付情况
• Instructing staff
  in credit policies and facilities
• 就信用政策和设备对员工进行指导


• Instructing staff in cash security procedures


• 就现金安全程序对员工进行指导
• Carry out debtor control


• 实施应收帐款控制
• Prepare reports
• 准备财务报告


• Supervise the cashiering system
• 对收银系统实施监管
• Works
  with Superior and Human Resources on manpower planning and management needs


• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works
  with Superior and Director of Finance in the preparation and management of
  the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。