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餐厅咨客 Hostess

Negotiable
InterContinental Hotels Group PLC
Experience
Unlimited
Job Type
Full Time
Location
China, BeijingShi
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Job Description
  • Meet and greet all guests, and potential guests, at the front
    of the Lobby Lounge by ensuring the following:

  • 在西餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

  •  
  • Ensure the Lobby Lounge is ready to receive guests
    prior to opening and that both wait staff and tables are ready in line
    with opening standards

  • 确保在开始营业前西餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。

  •  
  • Ensure Lobby Lounge operating equipment is clean and
    in working order
  • 确保西餐厅运营设备的清洁并正常工作。

  •  
  • Maintaining impeccable uniform and personal presentation
    standards in accordance with hotel policy

  • 按照酒店的规定保持工服和个人仪表的高标准。
  •  
  • Welcoming
    guests to the Lobby Lounge, by using the Lobby Lounge  name

  • 迎客人光临西餐厅，使用西餐厅的名称。
  •  
  • Inquiring if
    they have a reservation and noting it in the reservation book if they do

  • 询问客人是否有预订，如有预定在预订册上做记录。

 


  • Creating a reservation for them with their dining preferences if they do
    not and noting it in the reservation book

  • 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。

 

  • Being attentive to guest requests

  • 周到的满足客人要求。
  •  
  • Escort guests to their
    preferred table or reserved table and seat guests according to restaurant
    standards

  • 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

  •  
  • Take telephone bookings and document in the Lobby
    Lounge book according to restaurant standards

  • 接听电话订位并按西餐厅的规范在预订冊上记录。
  •  
  • Train
    wait staff and bus staff in hostess standards

  • 按领位员的标准培训员工。
  •  
  • Be attentive to guests
    and resolve their complaints where possible, reporting all incidents to your
    Supervisor

  • 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。

  •  
  • Maintain responsibility of cleanliness of hostess
    stations 
  • 保持迎宾台的清洁。
  •  
  • Maintain
    responsibility of cleanliness of all menus and drink menus

  • 保持所有菜单和饮料单的清洁。
  •  
  • Assist with beverage
    service
  • 协助饮料服务。
  •  
  • Assist with food
    service
  • 协助食品服务。
  •  
  • Maintain detailed
    knowledge of menu, including daily specials

  • 对菜单有具体的了解，包括每日特价。
  •  
  • Ensure tables
    are cleared quietly and efficiently
  • 确保迅速且高效的清理餐桌。

  •  
  • Complete dockets accurately and clearly

  • 准确和清楚的填写收据。
  •  
  • Maintain current information
    on all general activities of the hotel
  • 了解当前酒店所有的活动。

InterContinental Hotels Group PLC
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