Lobby Host 前台接待

Duties and Responsibilities工作职责

· Process all incoming
and outgoing calls accurately and courteously

正确并礼貌地处理所有打进和打出酒店的电话。

· Records and controls
accurately wake up calls

准确记录并管理叫早服务。

· Pages
guests in co-operation with concerned departments

与相关部门合作，对客人进行呼叫。

· Records all entries on traffic
sheets

将所有条目记录到电话单上。

· Assists guests
with international calls and directory queries

协助客人处理国际长途和号码查询。

· Calls guests by name whenever
possible

尽量称呼客人的姓名 。

· Pages staff member when
requested

如有需要，对工作人员进行呼叫。

· Abides by principles
of guest privacy

遵守保护客人隐私的原则

· Handles guests
needs or requests and reports complaints to the Telephone Supervisor

满足客人的需要或请求，并向总机主管汇报投诉情况。

· Report
on logbook daily

每日记下工作日志。

· Bill call costs

提供电话费单据。

· Aware of local telephone listings
and frequently dialed numbers

熟悉当地电话表以及常拨号码。

· Strictly abides by standards policies and procedures governing cases
of emergency such as fire, bomb scare and other critical situations

严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。

· Advises defects on switchboard equipment to Supervisor

向主管汇报总机设备出现的问题。

· Maintains a clean work
environment

保持工作环境的清洁。

· Attends to all guest
queries and requests promptly

及时处理客人的所有问询和要求。

· Maintains detailed knowledge of the Hotel’s fire, life and safety
system

熟知酒店的消防、救生和安全系统。

· Maintains detailed
knowledge on the Emergency Response Team and workings of the telephone room
in this regard

熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。

· Maintain Hotel Information

保管酒店相关信息。

· Responsible for entering accurate room status into computer daily
and investigate discrepancies

负责每天将客房情况准确的输入电脑并调查各种异常情况。

· Do
reservation job when Reservation Department is duty off.

在预订部不当班期间承接预订工作。

Required Skills –

技能要求

· Communication skills are utilized a significant amount
of time when interacting with others; demonstrated ability to interact
with customers, employees and third parties that reflects highly on the hotel,
the brand and the Company

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Able to read and write English

能够读写英语

Qualifications –

学历

· Outgoing personality and desire
to learn

性格外向，乐于学习

Experience –

经历

· 1 year experience in a related discipline or an equivalent
combination of education and experience.  

拥有1年与此相当的教育和相关工作经验结合的背景。