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前台主管

Negotiable
InterContinental Hotels Group PLC
Experience
Unlimited
Job Type
Full Time
Location
China, NanchangShi
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Job Description
  • 热情欢迎宾客，开启令人难忘的宾客体验

  • 在安排的轮班期间，监督前台工作

  • 接受和管理宾客预订、推荐增值销售机会，并向宾客告知提升住宿体验的方式

  • 处理现金和信用卡交易

  • 迅速为宾客办理入住和退房手续——核对身份证件、递交房卡以及提供和收回保险箱服务

  • 先行一步, 用心服务——记录宾客的喜好并据此采取行动，处理他们的信息、请求、问题和疑虑

  • 关注团队预订（旅行团或者是会议团），了解最新信息并即时传递分享

  • 协助部门经理组织员工培训

  • 非常了解所有的产品与服务知识，以及各类推销活动，以便向客人解释及出售酒店的服务和设施

InterContinental Hotels Group PLC
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