楼层服务员 Floor Attendant

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

China, BeijingShi

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Job Description

Cleans and maintains guest rooms, guest corridors, linen rooms
and cupboards according to set standards and procedures

按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。

Replenishes guest supplies
补充客用品。
Ensures guest
services specified by superiors and guests requests are promptly and courteously
met
及时、礼貌的完成上级指定的对客服务并满足客人的要求。
Reports
damage or malfunction in hotel rooms to superior

向上级汇报酒店客房内的损坏或故障情况。
Maintains equipment
in proper state of cleanliness and repair
保证设备的清洁和修缮。

Maintains a section room report
完成区域客房报告。

Maintains a daily room checklist
完成每日客房检查工作单。

Meets with superior and takes on daily assigned tasks

与上级会面并承担每日分配的任务。
Reports and submits lost and found
articles to superior immediately

及时向上级汇报和上交与客人遗失物品。
Report guest complaints
to superior immediately
及时向上级汇报客人的投诉。
Reports
unusual behavior/activities on floors to supervisor

向上级汇报楼层里的反常行为和活动。
Records room status in allocated
section accurately
准确记录在划定的区域内的房间情况。
Complies
with hotel’s health, safety and hygiene policy

遵守酒店的健康、安全和卫生政策。
Adheres to personal grooming
and hygiene standards
保持个人仪容和卫生标准。
Attends meetings
and training sessions as required
按要求参加会议和培训活动。

Creates and maintains floral arrangements
制作并保持插花。

Carry out valet services when required including delivery of linen
or processing laundry orders

如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

InterContinental Hotels Group PLC

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