- Provide fast and courteous service
of food and beverages to guests and ensure quality of food and beverage
presentation per established standards.
为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量。
- Adhere to local regulations concerning health,
safety, or other compliance requirements, as well as brand standards and local
policies and procedures.
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遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
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At
HUALUXE®,
we want our guests to feel accomplished and respected. To help them
we need you to offer intuitive Chinese hospitality and:
- Show Chinese Etiquette
– by greeting our guests by extending the spirit of our signature welcome
and indulge them in Chinese hospitality by being humble and discreet
in observing Chinese protocol.
- Respect and Recognize
– by recognizing guests’ status by customizing service and adapt to guest
preferences making them feel a cut above
the rest. - Help
Accomplish – by fully understanding our guests’ business and social
engagement needs, and take pro-active action to exceed their expectations
by efficient and accurate services.
在华邑®酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：
- 尽显中华礼仪 –
向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。
- 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。
- 协力成就事业 – 充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。
Duties
and Responsibilities工作职责
- Deliver Food and Beverage service
of high standard and in accordance with departmental standards
and procedures
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按照部门的规范和程序提供高标准的餐饮服务。
- Communicates to his/her superior any
difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
- Establishes and maintains effective employee
working relationships
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与员工建立并保持良好的工作关系。
- Attends and participates in daily briefings
and other meetings as scheduled
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参加和参与每日的例会和其它计划好的会议。
- Attends and participates in training sessions
as scheduled
参加和参与计划好的培训课程。
- Prepares for service
by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
- Grooming is impeccable and in accordance
with ICHG personal presentation standards
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遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
- Outlet equipment is clean
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设备干净
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Equipment is sorted and stored
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设备分类且存放好
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Glassware is polished
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玻璃器皿擦亮
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Flatware is polished
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擦亮餐具
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China is clean
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清洁瓷器
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Waiter stations are prepared
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准备好服务台
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Cutlery is placed for buffet and table
service
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摆放好自助餐桌上的餐具
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Tables are set
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摆设好餐台
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Reservations are read and familiarized
阅读并熟悉预订
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Special occasions are ready
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准备好特别活动
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Music is on
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放音乐
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Lighting is on
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开灯
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Outlet is ready for service and guest
comfort
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酒吧准备就绪为客人提供舒适的服务。
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Carries out effective service
by ensuring:
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高效的提供服务：
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Guests are greeted and seated
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迎宾并安排客人就坐
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Daily specials are explained and upsold
说明并推销每日特价
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Food orders are processed accurately
准确的下餐单
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Trays and tray jacks are effectively
used 有效的利用托盘和托盘架
- Food orders are taken
quickly
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快速的为客人写餐单
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Payment methods are handled accurately
确的处理付款方法
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Working areas are cleaned and re-set
quickly
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快速的清洁工作区和重新布置
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Bar is clean
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清洁的酒吧
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Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
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Guests are conversed with in relation to
the food and beverage products
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与客人谈论有关的餐饮产品
- Carries out effective beverage service
by ensuring:
通过确保以下内容高效的提供饮品服务：
- Beverages are upsold and regularly
replenished, abiding by responsible alcohol service regulations
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遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
- Converse with Guests about wine,
advising the types and styles of wine, taking wine orders and serving wine
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与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
- Promoting and selling cocktails
to guests
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向客人推销鸡尾酒
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Making and presenting cocktails
调配和装饰鸡尾酒
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Coffee and tea is served hot and
in accordance with standard
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按规范提供热的咖啡和茶
- Take appropriate action to resolve guest
complaints
正确处理客人的投诉。
- Food and beverage stock is stored in relation
to hotel procedures
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按照酒店的规定存储餐饮存货。
- Performs related duties and special projects
as assigned
承担相关的职责和安排的特别项目。
