中餐厅服务员 Chinese Restaurant Attendant Service Attendant

Job Summary – (Role Summary) 
工作概述﹣－(职位概述)

•    Provide fast and courteous service of food and beverages
to guests and ensure quality of food and beverage presentation per established
standards.
  
 为客人提供快速热情的餐饮服务，根据设定的标准确保餐饮外观的质量

•    Adhere to local regulations concerning health, safety,
or other compliance requirements, as well as brand standards and local policies
and procedures.   
  
 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

•    Deliver Food and Beverage
service of high standard and in accordance with departmental standards
and procedures
  
 按照部门的规范和程序提供高标准的餐饮服务
•  
 Communicate to his/her superior any difficulties, guest comments and other
relevant information  
  
 与上级领导交流有关疑难，客人意见和其它相关信息
•  
 Establish and maintain effective employee working relationships

    与员工建立并保持良好的工作关系
•  
 Attend and participate in daily briefings and other meetings
as scheduled
    参加和参与每日的例会和其它计划好的会议

•    Attend and participate in training sessions
as scheduled
    参加和参与计划好的培训课程

•    Prepare for service by ensuring:
  
 确保部门的以下各项工作就绪为客人提供服务：
  
     -    Grooming is impeccable and
in accordance with ICHG personal presentation       
     standards 
      
     遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

        -    Outlet equipment
is clean
          
 设备干净
        -  
 Equipment is sorted and stored
      
     设备分类且存放好
      
 -    Glassware is polished 
  
         玻璃器皿擦亮 
  
     -    Flatware is polished 

            擦亮餐具

 
        -    China
is clean 
          
 清洁瓷器
        -  
 Waiter stations are prepared
      
     准备好服务台
      
 -    Cutlery is placed for table service
  
         摆放好餐桌上的餐具
  
     -    Tables are set
  
         摆设好餐台
  
     -    Reservations are read
and familiarized
          
 阅读并熟悉预订
        -  
 Special occasions are ready
      
     准备好特别活动
      
 -    Music is on
      
     放音乐
      
 -    Lighting is on
      
     开灯
      
 -    Outlet is ready for service and guest comfort

          
 酒吧准备就绪为客人提供舒适的服务
•    Carries out
effective service by ensuring:
    高效的提供服务：

        -    Guests are greeted
and seated
          
 迎宾并安排客人就座
      
 -    Daily specials are explained and up-sold

            说明并推销每日特价

        -    Food orders
are processed accurately
          
 准确的下餐单
        -  
 Trays and tray jacks are effectively used
  
         有效的利用托盘和托盘架 

        -    Food orders are taken
quickly
          
 快速的为客人写餐单
      
 -    Payment methods are handled accurately 

            正确的处理付款方法

        -    Working areas
are cleaned and re-set quickly
      
     快速的清洁工作区和重新布置
  
     -    Bar is clean
  
         清洁酒吧
  
     -    Used ashtrays are regularly
cleaned
          
 定时清理用过的烟灰缸
      
 -    Guests are conversed with in relation to the food
and beverage products
          
 与客人谈论有关的餐饮产品
•    Carries out effective
beverage service by ensuring:
   
通过确保以下内容高效的提供饮品服务：
      
 -    Beverages are up-sold and regularly replenished,
abiding by responsible alcohol        service
regulations
             
 遵守酒精饮料服务规定，推销饮料并定时为客人续酒
  
     -    Converse with Guests about wine,
advising the types and style of wine, taking       
 wine orders and serving wine
         
   
 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
 

        -    Promoting and selling
cocktails to guests
         
     向客人推销鸡尾酒
      
 -    Making and presenting cocktails
  
            调配和装饰鸡尾酒

        -    Coffee and tea
is served hot and in accordance with standards
      
        按规范提供热的咖啡和茶

•    Take appropriate action to resolve guest complaints

    正确处理客人的投诉
•    Food and beverage
stock is stored in relation to hotel procedures
  
 按照酒店的规定存储餐饮存货
•    Perform related duties
and special projects as assigned
   
承担相关的职责和安排的特别项目