销售主任 Sales Executive

• Show Chinese Etiquette
  – by greeting our guests by extending the spirit of our signature welcome
  and indulge them in Chinese hospitality by being humble and discreet
  in observing Chinese protocol.


• Respect and Recognize –
  We respect and recognize guests no matter who they are
  and adapt to guest preferences making them feel a cut above
  the rest.


• Help Accomplish – by
  fully understanding our guests’ business and social engagement needs, and take
  pro-active action to exceed their expectations by efficient and accurate
  services.

FINANCIAL
RETURNS

• Validate the potential of assigned accounts and create
  account plans as per the IHG hotel standard operating
  procedures
• Grow assigned
  accounts so to meet fixed goals and maximise
  profitability
• Gather information
  on current and prospective clients / contacts to generate incremental
  business
• Maintain effective
  control of sales expenses

PEOPLE

• Use both account interactions and publicly available
  tools to monitor competitors' activities as it relates to both the hotel and
  the portfolio of accounts and share relevant information with key stakeholders
  in line with hotel procedures


• Provide feedback to management on changing market
  conditions, including competition and market trends


• Involve the Sales Manager where appropriate on sales calls
  and sales meetings
• Communicate
  to his/her superior any issues encountered and other relevant
  information
• Attend
  and participate in training sessions, daily briefings and other meetings
  as required
• Where applicable,
  supervise, guide and train Sales Coordinators in carrying out their
  responsibilities

GUEST
EXPERIENCE

• Network within one’s portfolio of accounts to build
  relationships with key decision makers and other relevant
  staff
• Conduct client meetings
  as well as planning and coordinating site introduction tours
  and inspections
• Handle
  and manage clients’ queries or issues


• Be proactive and responsible for the follow up of new
  sales leads to enhance guest experience


• Develop and maintain contact with business generators
  (MICE Planner; travel agents; etc.)

RESPONSIBLE
BUSINESS

• Ensure accurate and timely updating of an accurate record
  of all relevant activities in the provided Sales System (i.e. Delphi; Opera;
  etc.) for future reference and control purposes


• Update Account and Contact profiles, attach Account plans,
  ensure ‘live’ information for action


• Develop awareness and reputation of the hotel and
  the brand in the local community.