会务销售经理 Sales Manager-MICE

The Senior / Meetings and Events Manager will
be responsible for delivering the guest experience from event planning,
to handling customer requirements during meetings, to post-event follow-up
with customers. Key to this role is developing expertise in understanding
sector/account needs, maximising guest satisfaction, and driving incremental
revenue to the hotel. Where applicable, this role will also involve management
and the active coaching of assigned Meetings and Events team
members.

At
HUALUXE^®, we want our guests to feel
accomplished and respected.  To help them we need you to offer intuitive
Chinese hospitality and:

• Show Chinese Etiquette
  – by greeting our guests by extending the spirit of our signature welcome
  and indulge them in Chinese hospitality by being humble and discreet
  in observing Chinese protocol.


• Respect and Recognize –
  We respect and recognize guests no matter who they are
  and adapt to guest preferences making them feel a cut above
  the rest.


• Help Accomplish – by
  fully understanding our guests’ business and social engagement needs, and take
  pro-active action to exceed their expectations by efficient and accurate
  services.

FINANCIAL
RETURNS

• Develop deep understanding and knowledge of key sectors
  targeted by hotel, and gain sectorial/account expertise when necessary
  to maximise guest satisfaction


• Prepare Weekly Events Forecast and seize upselling
  opportunities
• Ensure the timely
  follow-up and pursuit of strategic relationships with customers and stakeholders
  in order to drive the highest levels of conversion


• Supervise the timely delivery of Master Invoice
  to customers and facilitate payment


• Work closely with the Reservations, Sales & Marketing,
  and F&B departments to ensure the accounts from the events
  are consolidated

PEOPLE

• Communicate to his/her superior any issues
  encountered and other relevant information


• Attend and participate in and where appropriate, organise
  training sessions, daily briefings and other meetings
  as required
• Where applicable,
  supervise, manage and train Meetings & Events Executives and Meetings &
  Events Coordinators in carrying out their
  responsibilities
• Where
  applicable, act as escalation point for clients and members of the MICE
  Fulfillment Team when issues are not solved at a proper
  level

GUEST
EXPERIENCE

• In the pre-event planning process, consult with
  the meeting planners to identify optimal meeting room configuration,
  recommendation on meeting/break flow, menu planning, food & beverage
  coordination, table arrangements, decoration options, etc. to improve meeting
  efficiency and productivity
• Meet
  with each meeting planner daily to debrief on daily events, review consumption,
  bill and any exceptions to contracted billing and review estimates of final
  billing
• Plan and conduct
  pre-event meetings with clients and catering staff to identify ways to enhance
  the guest experience
• Assigned
  upon situation as the point-of-contact to give immediate assistance in order
  that customer’s needs are met quickly and their event runs
  smoothly
• Supervise
  the organisation of post-event calls and collection of Feedback Survey
  and follow up with customers to obtain event feedback and identify further
  business opportunities

RESPONSIBLE
BUSINESS

• Develop awareness and reputation of the hotel and
  the brand in the local community


• Coordinate safety and security initiatives to ensure
  meetings flow smoothly with minimal interruptions or problems. Coach and advise
  clients on meeting options and alternatives that potentially reduce waste, save
  energy and have a minimal impact to the environment