1. 负责前厅部及其所属部门的运行工作；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">2. 监督所有前厅区域:
包括前台,礼宾部，行政楼层, 客户服务中心, 宾客服务以及商务中心等；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">3. 与收入分析经理一起控制待用房间，房间类型，确认房间数量与房价类别；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">4. 在维持高标准服务水平前提下尽量提高客房出租率、客房收益、平均房价；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">5. 上岗前查看当日贵宾、常规客人、洲际酒店集团优先顾客、长住客人、团队客人以及特别要求，并通知有关部门；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">6. 与客房部协调以确保房间形象和“待用房”政策得到保持；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">7. 确保前厅部员工高效、快速、礼貌地处理客人登记；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">8. 清楚明确地建立信用政策和程序；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">9. 与财务部门建立紧密联系，确保信用政策正确合适地执行；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">10. 负责管理洲际优越会会员计划；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">11. 建立系统监督以便达到部门的目标；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">12. 负责部门战略规划与发展；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">13. 负责部门运作规划与报告以确保提高強项、克服弱点，从而寻找更大的机会；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">14. 建立顾客反馈系统，定期向上级汇报；
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255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">15.
监管部门的培训体系；
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255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">16. 负责向客人提供高质量的服务；
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255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">17.
协助人力资源部完成部门团队成员的招聘。
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255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
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style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">岗位要求
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">1. 具有良好写作技能；
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255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">2. 熟练使用微软办公软件和前台系统；
style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255,
255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">3. 具有解决问题，推理，号召，组织和培训能力；
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255);color:rgb(51, 51, 51);font-family:"Microsoft Yahei",
微软雅黑;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">4.
同岗位工作经验者优先考虑
