GSC Clerk 客服中心文员

• Maintain a willingness to please attitude and give
  undivided attention to any guest calling


• 保持令人愉悦的态度并专心接听每位客人的来电。


• Welcome guests call with smile, offering the greeting
  appropriate to the time of day taking particular note of repeat guests
  and Priority Club members


• 面带笑容接听客人来电，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。


• To ensure as a Service Center Agent at hotel have
  a comprehensive knowledge of the city, and what is happening within the city
  at all times, and to ensure that all guest inquiries are met with prompt,
  informative yet friendly solutions.


• 作为酒店服务中心员工,确保对本市的知识有广泛的了解，确保对市内发生的重大事情有所了解，确保对所有客人的询问做出迅速,友好的解答。


• Provide door opening notification services for guests
  with invalid room cards in accordance with hotel standards


• 按照酒店标准为持房卡失效的顾客提供开们通知


• Provide information to guests about the hotel facilities
  and services


• 向客人提供关于酒店的设施和服务的信息。


• Provide guest services and guidance


• 向客人提供服务和引导。


• Learn and utilize names of guests, especially repeat and long
  staying guests remaining alert to situations where he can be of assistance
  to guests


• 熟知并称呼客人的名字，特别是对于常客和长包房的客人，随时留意是否有可以为客人提供服务的情况出现。

        RESPONSIBLE
BUSSINESS:

• 企业责任：


• Must be fully conversant with emergency evacuation and fire
  procedures


• 熟知紧急情况疏散和防火工作程序


• Ensure governmental regulations and data privacy requirements
  are met.


• 保遵守政府法律及数据隐私要求等。

Required Skills
–

技能要求

• Communication skills are utilized a significant amount
  of time when interacting with others; demonstrated ability to interact
  with customers, employees and third parties that reflects highly on the hotel,
  the brand and the Company.


• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。


• Able to read and write English


• 能够读写英语