Guest Relations Officer 宾客关系主任
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
China, GuangzhouShi
DUTIES
AND RESPONSIBILITIES工作职责
Ensure Priority Club members (and
Intercontinental Ambassador) consistently receive all benefits, repeat guests
and other VIP’s receive special recognition and service
Greet VIP guests
personally
Liaise with other departments
and necessary outside contracts to ensure excellent service
delivery
Maintains of efficient repeat guest
history system
Promote Inter-Hotel sales
and in-house facilities
Perform such functions as
to include but not be limited to:
VIP guest welcome/welcome back
letters
Solicitation of Priority Club
applications
Attending to special requests
by guests
Handle guest complaints and refer
them as necessary, follows up on corrective action
Attend regular guest, Priority Club
guest and VIP guest cocktail parties and social engagements in an effort
to further improve on service delivery
Review arrival lists for all
arrivals and VIPs to check room allocations, amenities, and special
requests
Prepare requisitions for amenities
on a timely basis
Participates in regular meetings
for all Guest Relation’s and Front Office staff to facilitate communications
and smooth operations
Is fully aware of the Credit
policy
Has full knowledge of IHC
standards, especially the PCR programs
Performs related duties and special
projects assigned
QUALIFICATIONS
AND
REQUIREMENTS任职要求
Required Skills
–
技能要求
Communication skills
are utilized a significant amount of time when interacting with others;
demonstrated ability to interact
with customers, employees and third parties that reflects highly
on the hotel, the brand and the Company.
Good writing
skills
Proficient in the use of Microsoft
Office and Front Office System
Problem solving and organizational
abilities
Able to work under great physical
and mental pressures.
Qualifications
–
学历
College degree or above
大专及以上学历
Experience
–
经验
2 years experience in front
office / guest services operations, including supervisory experience at a hotel
of similar size and complexity, or an equivalent combination of education
and experience.
