前台主管 Front Desk Supervisor

Negotiable
Experience
1-3 years
Job Type
Full Time
Location
China, GuangzhouShi
Job Description

DUTIES
AND RESPONSIBILITIES工作职责
                                                              

style="margin-left:33px">FINANCIAL
RETURNS:

style="margin-left:33px">财务回报:


  • Maximize occupancy, revenue and average rate while
    maintaining high service standards

  • 在保持服务的高标准的同时将入住率、收益和平均价格最大化

  • Be aware of credit policies and procedures and liaise closely
    with Finance Department to ensure that credit procedures are properly carried
    out

  • 掌握信用政策和程序,并与财务部密切联系,以确保信用程序的完全执行

 

style="margin-left:33px">OUR
PEOPLE:

style="margin-left:33px">员工团队:


  • Conducts shift briefings to ensure hotel activities
    and operational requirements are known

  • 进行有效的交接班简报工作,以明确酒店活动和运营要求

  • Supervise front office operations during assigned shift
    including:

  • 在当班期间监督前厅部运营情况,包括:

  • Maintenance of guest information
  • 维护客户信息

  • Maintenance of information about local events

  • 维护当地活动的信息
  • Compile occupancy statistics

  • 统计入住情况
  • Supervise the use of he public address
    system
  • 监督公共广播系统的使用
  • Supervise group
    bookings
  • 监督团组预订情况
  • Assisting with serious
    complaints
  • 协助解决严重投诉问题

  • Supervise cashiering activities during shift
    including:

  • 在当班期间监督收银活动,包括:

  • Cash handling and banking procedure

  • 现金处理和银行业务程序
  • Dealing with irregular
    payments
  • 处理非法支付情况
  • Instructing staff
    in credit policies and facilities

  • 就信用政策和设备对员工进行指导
  • Instructing staff
    in cash security procedures

  • 就现金安全程序对员工进行指导
  • Carry out debtor
    control
  • 实施应收帐款控制
  • Prepare reports

  • 准备财务报告
  • Supervise the cashiering system

  • 对收银系统实施监管
  • Works with Superior
    and Human Resources on manpower planning and management needs

  • 与上级领导和人力资源部一起进行人力规划和管理需求。

  • Works with Superior and Director of Finance in the preparation
    and management of the Department’s budget.

  • 与上级领导和财务总监一起编制和管理部门预算。

 

style="margin-left:33px">GUEST
EXPERIENCE:

style="margin-left:33px">宾客体验:


  • Ensure staff provides guests with prompt service,
    professional attention and personal recognition.

  • 确保员工为宾客提供快捷、专业和个性化的服务。

  • Ensure guests are greeted upon arrival and make time to interact
    effectively with guests.

  • 确保宾客抵达酒店时受到欢迎和问候,把握时间和宾客进行交流。

  • Turn away guests if occupancies deem it necessary ensuring
    no good-will is lost

  • 如无房则婉拒来客,以免丧失信誉

RESPONSIBLE
BUSSINESS:

style="margin-left:33px">企业责任:


  • Regularly audit all financial transactions to ensure
    governmental regulations and data privacy requirements
    are met.

  • 定期审查所有财务交易,确保遵守政府法律及数据隐私要求等。

 


QUALIFICATIONS
AND
REQUIREMENTS
任职要求


Required Skills


技能要求


 

  • Communication
    skills are utilized a significant amount of time when interacting with others;
    demonstrated ability to interact with customers, employees and third parties
    that reflects highly on the hotel, the brand and the Company.

  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

  • Proficient in the use of Microsoft Office and Front Office
    System

  • 熟练使用微软办公软件和前台系统

  • Problem solving and organizational abilities

  • 具有解决问题和组织能力
style="margin-right:-1px"> 


Qualifications


学历


  • Diploma or Vocational Certificate in Hotel Administration,
    Hotel Management or equivalent

  • 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。

Experience


经验


  • 1 year experience in guest / customer service, or
    an equivalent combination of education and experience. 

  • 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。