Welcome Host 迎宾司仪

• Show Chinese Etiquette – by greeting our guests by extending the spirit
of our signature welcome and indulge them in Chinese hospitality by being humble
and discreet in observing Chinese protocol.

• Respect and Recognize –
by recognizing guests’ status by customizing service and adapt to guest
preferences making them feel a cut above the rest.

• Help Accomplish–
by fully understanding our guests’ business and social engagement needs,
and take pro-active action to exceed their expectations by efficient
and accurate services.

在华邑®酒店，我们让我们的客人感到事业通达，尊重认同。为了达到这个目标，我们需要你提供知礼尊客的中华待客之道，同时还要：

• 尽显中华礼仪 –
向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。

•
表达尊重认同 –
通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。

• 协力成就事业 –
充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。

• Communication skills are utilized a significant amount
of time when interacting with others; demonstrated ability to interact
with customers, employees and third parties that reflects highly on the hotel,
the brand and the Company.

•
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Able to read and write English

• 能够读写英语

• Proficient
in the use of Microsoft Office and Front Office System

•
熟练使用微软办公软件和前台系统

Qualifications –

学历

• Diploma or Vocational Certificate in Hotel Administration,
Hotel Management or equivalent

•
具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

Experience –

经验

• 1 year experience in front office / guest
services operations / customer service, or an equivalent combination
of education and experience.  

•
拥有1年前台或宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。