Housekeeping Attendant (Floor) 客房部服务员（楼层）

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

China, ChangshaShi

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Job Description

Cleans and maintains guest rooms, guest
corridors, linen rooms and cupboards according to set standards
and procedures

按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁

Replenishes guest
supplies

补充客用品

Ensures guest services specified by superiors
and guests requests are promptly and courteously
met

及时、礼貌的完成上级指定的对客服务并满足客人的要求

Reports damage or malfunction in hotel rooms
to superior

向上级汇报酒店客房内的损坏或故障情况

Maintains equipment in proper state
of cleanliness and repair

保证设备的清洁和修缮

Maintains a section room
report

完成区域客房报告

Maintains a daily room
checklist

完成每日客房检查工作单

Meets with superior and takes on daily
assigned tasks

与上级会面并承担每日分配的任务

Reports and submits lost and found articles
to superior immediately

及时向上级汇报和上交与客人遗失物品

Report guest complaints to superior
immediately

及时向上级汇报客人的投诉

Reports unusual behavior/activities on floors
to supervisor

向上级汇报楼层里的反常行为和活动

Records room status in allocated section
accurately

准确记录在划定的区域内的房间情况

Complies with hotel’s health, safety
and hygiene policy

遵守酒店的健康、安全和卫生政策

Adheres to personal grooming and hygiene
standards

保持个人仪容和卫生标准

Attends meetings and training sessions
as required

按要求参加会议和培训活动

Carry out valet services when required
including delivery of linen or processing laundry
orders

如有需求则完成管家服务，包括派送布草或处理洗衣预订等。

InterContinental Hotels Group PLC

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