Greets all guests at all times in
a friendly and helpful manner and attempts to learn and use guest’s name
at every opportunity
随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
Registers and rooms all arrivals according
to established procedures
按照酒店的程序，为所有到达客人登记及安排房间。
Maintains intimate knowledge of departmental
standards and procedures
详细了解部门标准及程序。
Performs check in, check out and room change
procedures and ensures all data are entered completely into the hotel systems
in accordance with reservation
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
Maintains cashier float and ensures accurate
daily report of all money received
维持现金流动，确保收到现金的准确性。
Cashes hotel guest’s personal and travelers
checks and assists with currency
exchange
为酒店客人兑换个人或旅游支票，协助客人兑换现金。
Responsible and attends to guest’s request
of using the service of safety box at all
times
通过保险箱服务，满足客人要求。
Knowledgeable of all special promotion
procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs,
and also Intercontinental Hotels Group Loyalty
programs.
了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。
Attends to guest’s complaints, inquiries
and requests, referees problems
to supervisor/Duty Manager
if he/she unable to assist
处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。
Be familiar
with other Intercontinental Hotels and Resorts so that guest indicating any next
destination on the registration card can be “sold” an onward booking to another
InterContinental Hotels
熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
Does everything possible to ensure that
the guests depart the hotel with a positive impression of hotel
service
尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
Performs the audit balances and prepares all
works for audit in an orderly fashion
完成审记报告，为审记做准备。
Maintains comprehensive knowledge of standard
reservation procedures including correct forms to use, how to read telex,
e-mail, messages, and how to interpret availability sources within
the reservation systems
Maintains exemplary deportment standards
of behavior and appearance and attitude as expected in a IHG Brand
按照洲际品牌标准，维持良好的个人仪态、仪表。
Takes personal interest and pride to ensure
that the front desk work area is kept clean and in an orderly state al all
times
保持前台工作区域的干净，及正常工作秩序。
To handle the rebate, paid out /the account
transferring.
处理折扣，付款及账目转移。
Base on Check list of each shift to complete
task
根据每日工作任务检查表来更好的完成工作
Assist guests with all inquiries, both hotel
and non-hotel related
回答客人有关酒店及非酒店的质疑。
Conduct effective shift briefings to ensure
hotel activities and operational requirements are known
有效制作值班简报，确保员工知晓酒店活动及操作要求。
Maintain detailed knowledge of the activities
of the day and alert to any potential
problems
详细了解酒店日常活动，警惕潜在问题。
Maintain detailed knowledge of key occurrences
in your city/location including directions to key points of interests,
restaurants, theaters, shopping, cinemas, sporting and recreational facilities,
banks, consulates, transport systems and special
events
