- Be well groomed at all times.
Always greets guests with the most hospitable attitude upon arrival at
the hotel, and be willing to offer
assistance.
时刻保持外表整洁及着装得体。在宾客到达时，以最热情的态度迎接宾客，并主动为宾客提供帮助。
- Maintains the main entrance clean,
tidy and free of obstacles and ensues that the traffic through the driveway
is controlled
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保持主入口的干净、整洁且没有阻碍，确保进入酒店车道的顺畅。
- Obtains taxis for guests
as required.
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在有需要时，为宾客呼叫出租车或网约车。
- Be knowledgeable in city
transportation and other related information in order to assist guests
with their requests.
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熟悉城市交通及相关信息，以便更好地服务宾客。
- Assists guests with heavy packages,
coats, suitcase, etc. Always takes initiative to offer assistance
courteously and quickly instead of being asked
to.
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帮助宾客提大件行李、外套及手提箱等。在提供帮助时，时刻保持积极主动、礼貌快速，尽量不要等宾客主动提出要求。
- Maintains a willing to serve
attitude and pays undivided attention to any approaching
guest.
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保持积极、乐观的态度，充分关注每位抵达酒店的宾客。
- Approaches to guests during
checking in and checking out procedures and meanwhile offers luggage
service.
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在宾客办理入住和退房手续的过程中，提供相关帮助，如行李服务等。
- Welcomes and greets guests at
the main entrance, special attention to repeated guests and IHG Rewards Club
members.
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在酒店主入口欢迎宾客，特别关注多次入住宾客和IHG优悦会会员。
- Alerts Security Manager and Guest
Service Manager whenever a suspicious looking person or troublemaker
showed.
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在发现可疑人物或捣乱者时，及时报告安全部经理和值班经理。
- Assists arriving and departing
guests by opening and closing car and taxi
doors.
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协助抵店和离店宾客开、关车门。
- Guides the guest to the Front Desk
and waits behind the guest during the check-in. Keeps an eye on the Front Desk
Agent who will provide the signal for you to step forward and receive the room
booklet. Escorts guests to the room
accordingly.
- 引领宾客至前台，在宾客登记入住时，站在后面等待。注意观察前台接待给出的房间号，拿到房间号后，陪同宾客到房间。
- Be familiar with the lift working
and emergency stairs.
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熟悉电梯操作标准及酒店紧急通道。
- Provides information to guests
about the hotel facilities
and services.
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为宾客提供有关酒店设施及服务的信息。
- Provides guests with guidance
service.
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为宾客提供引领服务。
- Remembers guests’ names, especially
repeated and long-stay guests and takes initiative to greet them as they pass
through the lobby and offer assistance if
they need.
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记住宾客的名字，特别是多次入住和长住房宾客。遇见宾客时，主动问好并询问是否需要帮助。
- Maintains a well-groomed hair style
and wears clean, shiny well-polished shoes and neat uniform while
on duty.
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当班时保持个人发型整齐、皮鞋锃亮以及着装得体。
- Keeps trolleys clean all the time
and cleans all trolleys at each
shift.
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随时保持行李推车的清洁，每个班次都要擦拭所有行李推车。
- Always keeps the Luggage Room clean
and in order.
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时刻保持行李房的干净及整洁。
- Assists guest in purchasing items.
Be aware that medicine can only be purchased under Doctor’s
prescription.
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帮助宾客购买物品，药品仅在有医生开具药品处方的情况下提供代买服务。
- Assists guests with all inquiries,
both hotel and non-hotel related.
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回答宾客有关酒店及非酒店事宜的问询。
- Conducts effective shift briefings
to ensure hotel activities and operational requirements
are known.
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在交班会上分享酒店活动及运营要求，确保接班同事都知晓。
- Maintains detailed knowledge of key
occurrences in your city including directions to key places of interests,
restaurants, theaters, shopping centers, cinemas, sporting and recreational
facilities, banks, consulates, public transport systems and special
events
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详细了解酒店所在城市的信息，如：重要旅游景点、餐厅、剧院、购物中心、电影院、运动及娱乐场所、银行、领事馆、公共交通系统及其他特殊活动。
- Maintains adequate supply
of related forms, brochures and ensures they are presented in line with hotel
standards.
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按照酒店标准摆放相关表格及宣传册，并确保供给充足。
- Consults Logbook for information
and also handles tasks left by previous
shift.
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查看记事簿里留下的信息，并跟进前一个班次未完成的任务。
- Manages all guests’ e-mails,
messages, telexes and special deliveries and keep them recorded in appropriate
file, in accordance with hotel
policy.
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按照酒店政策，处理并妥善保管宾客的电邮、留言信息、传真及其他特殊物品，。
- Assists guests with their courier
services of parcels and freighting as directed
by guests
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根据宾客要求，协助处理快递包裹接收以及寄送。
- Performs other duties as assigned
by supervisors.
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完成主管分配的其他工作。
