Guest Service Agent - voco® Riyadh

We want to welcome you to a world
of bringing True Hospitality to everyone. When you join us at IHG®, you become
part of our global family. A welcoming culture of warmth, honesty and a passion
for providing True
Hospitality.

 We pride ourselves on letting
your personality and passions shine, recognizing the individual contribution
you make and supporting your ambition to learn and create your own career path.
In making a difference to our guests and owners, colleagues and communities,
every day is a chance to create great and unique experiences, in your own
way.With over 370,000 colleagues in nearly 100 countries sharing our values,
there’s countless opportunities at your
fingertips.

 We’re growing; grow
with us.

 Exceptional design meets
contemporary comfort at voco® Riyadh . We’re on King Fahad Road at the heart
of the city’s booming business district.

Only 30 minutes from King Khalid International Airport . Opposite the Ministry
of Interior, and steps away from other government
offices.

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online
  and phone reservations
• Inform customers about payment methods
  and verify their credit card data
• Register guests collecting necessary
  information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms
• Provide
  information about our hotel, available rooms, rates and amenities


• Respond to clients’ complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy
  and fully-furnished to accommodate guests’ needs
• Upsell additional
  facilities and services, when appropriate
• Maintain updated records
  of bookings and payments

Requirements
and skills:

• Work
  experience as a Hotel Front Desk Agent, Receptionist or similar role


• Experience with hotel reservations software.
• Understanding of how
  travel planning websites operate, like Booking and TripAdvisor
• Customer
  service attitude
• Excellent communication and organizational skills


• Degree in hotel management is a plus
• This is position is for Saudi
  Nationals Only

In return for your hard work,
you can look forward to a competitive salary and benefits package – including
duty meals and discounted hotel accommodation worldwide. What's more, because
your career will be as unique as you are, we'll give you all the tailored
support you need to make a great start, be involved
and grow.

And because the VOCO Hotels &
Resorts brand belongs to the IHG® family of brands, you'll also benefit from all
of the opportunities that come from being part of a successful, global
hospitality company with over 5000 hotels in over 100 countries around
the world.

So whoever you are, whatever
you love doing, bring your passion to VOCO and IHG and we'll make sure you'll
have room to be yourself. Find out more about joining us today by going
to careers.ihg.com.

You must meet the legal
requirements to work in Kingdom of Saudi
Arabia.