Senior Captain (Publico Ristorante) - InterContinental Singapore Robertson Quay

About us

At InterContinental Hotels & Resorts,
we believe in Inspiring Incredible - both within our teams and in every guest
experience. With a global, cultured mindset paired with deep local expertise,
we bring our unique personalities to every interaction, creating authentic
and memorable moments. Our success is driven by passionate individuals
who understand hospitality inside and out. We perform at our best by fostering
a culture of excellence, engagement, and well-being - because when we invest
in ourselves, we deliver exceptional experiences. We fuel innovation
by embracing diverse perspectives, leading to creative and forward-thinking
solutions.

And we stand out because of our unique culture, setting us apart in
the industry.

As a Restaurant Captain, you will be part of a team
that embodies this philosophy, delivering exceptional service and elevating
hospitality to new heights. If you believe in our values and want to be part
of something truly special, we want you on our
team!

Your day to day

In collaboration
with the Restaurant Manager and Assistant Manager, supervises all aspects of one
or more full-service food and beverage outlet(s) on a daily basis and coordinate
special events. Ensure compliance with standards of service and operating
procedures. Adhere to federal, state and local regulations concerning health
safety or other compliance requirements.

As a restaurant captain, you
are responsible to promote and ensure guest satisfaction, maintain a safe
and sanitary work environment and ensure only the highest quality products
are being served.

Establishes rapport with guests to build guest loyalty
and gather constructive feedback to ensure satisfaction of every individual
guest. At the same time, in collaboration with the Assistant Manager to handle
daily team member relations, and encourage problem solving by team members
through proper training and empowerment.

Financial
Returns

• Assisting the Assistant Manager to maintain
  procedures to (1) ensure the security and proper storage of restaurant
  inventory, and equipment, (2) ensure the security of monies, credit
  and financial transactions, (3) replenish supplies, inventory, uniforms, etc.
  in a timely and efficient manner, and (4) to minimize waste and control costs.
  
  Participate in taking inventories.

Guest
Experience

• Ensure guests are greeted upon arrival. Respond
  appropriately to guest complaints. Establish and implement appropriate service
  recovery guidelines in order to ensure total guest satisfaction.
• Create
  innovative programs and promotions to market special menu items, increase sales,
  and increase guest patronage. Assist in the development and implementation
  of new menus and local food and beverage marketing programs, and participate
  in and maintain system-wide food and beverage marketing programs.
• Greet,
  smile and maintain eye contact with guests at all times
• Deliver
  responsive, warm and caring service to guests

Responsible
Business

• Supervise day-to-day activities of one or more food
  and/or beverage outlets. Plan and organize work.
  
  Communicate and enforce policies and procedures.
• Ensure that all
  restaurant equipment (coffee and beer & water machines, registers, etc.)
  is in proper operational condition and is cleaned on a regular basis. Ensure
  that all restaurant facilities are cleaned, vacuumed, and properly stocked
  according to anticipated business volumes. Notify Engineering immediately of any
  maintenance and repair needs.
• Perform other duties
  as assigned.
• Responsible for guiding the hostess, waiter/waitress
  and bus boy/girls in the performance of their jobs.
• Responsible
  for ensuring sufficient operating guest supplies, beverage supplies
  and operating equipment during outlet’s operation.
• Responsible for
  the overall sanitation and cleanliness of the outlet during
  the shift.
• Responsible for the proper maintenance and good working order
  of all equipment, furniture and fixtures in the outlet.
• Responsible
  for consistently implementing the service standards and operating procedures
  in the outlet.
• Responsible for ensuring sufficiency of manpower in
  the shift.
• Performs other duties and responsibilities assigned
  by immediate superior, which leads to guest satisfaction and profit for
  the hotel.
• Alert management of potentially serious
  issues.
• Ensure all staff is properly trained and certified if applicable
  and have the tools and equipment needed to effectively carry out their job
  functions.
• Handling tactfully on guest request or complaint
• To
  ensure the standards of service
  are delivered

What we need
from you

High school diploma or equivalent and at least 1-2 years
restaurant management experience in a full service outlet or similar setting.
Hospitality Management Degree or some college
preferred.

Other:

• Communication skills
  are utilized a significant amount of time when interacting with others;
  demonstrated ability to interact with customers, employees and third parties
  that reflects highly on the hotel, the brand and the Company.
• Reading
  and writing abilities are utilized often when completing paperwork, ordering,
  interpreting results, and giving and receiving
  instructions.
• Mathematical skills, including basic math, budgeting,
  profit/loss concepts, percentages, and variances are utilized
  frequently.
• Problem solving, reasoning, motivating, organizational
  and training abilities are used often.
• Alcohol awareness certification
  and/or food service permit or valid health/food handler card as required
  by local or state government agency.
• May be required to work nights,
  weekends, and/or holidays.

What
we offer

In return for your hard work, you can look forward to
a highly competitive salary and benefits package – including:

• 5-days
  work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight
  Transportation
• Birthday Off
• Learning and Development
  Opportunities
• Flexi Benefit
• Insurance Coverage
• 50%
  F&B discount at Hotel’s selected Restaurant
• Special Employee rate
  at all IHG Hotels worldwide

What’s more, because your
career will be as unique as you are, we’ll give you all the tailored support
you need to make a great start, be involved and grow. And because
the InterContinental Hotels & Resorts brand belongs to the IHG® family
of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 6000
hotels in over 100 countries around the world.

So whoever
you are, whatever you love doing, bring your passion to the InterContinental
Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to
be yourself.

Find out more about joining us today by going to careers.ihg.com

Don't
quite meet every single requirement, but still believe you'd be a great fit
for the job? We'll never know unless you hit the 'Apply' button. Start your
journey with us today and let's #GoFurtherTogether.