Telephone Operator - InterContinental Singapore

Responsible Business – 

• Records all entries on traffic
  sheets 

• Report on logbook daily 

• 
  

  Strictly abides by standards policies and procedures governing cases
  of emergency such as fire, bomb scare and other critical situations 

  
  

• Advises defects on switchboard equipment to Supervisor 

  
  

• Maintains a clean work environment 

• 
  

  Maintains detailed knowledge of the Hotel’s fire, life and safety
  system 

• Maintains detailed knowledge on the Emergency
  Response Team and workings of the telephone room in this regard 




• Advises defects on switchboard equipment to Instant Service
  Manager/Supervisor 

• Maintain Hotel Information 

  
  

Elevating Guest Experience –  

• Process
  all incoming and outgoing calls accurately and courteously 

• 
  

  Records and controls accurately wake up calls 

• Pages
  guests in co-operation with concerned departments 

• 
  

  Assists guests with international calls and directory queries 




• Refer to guests by name whenever possible 

• Abides
  by principles of guest privacy 

• Handles guests needs
  or requests and reports complaints to the Telephone Supervisor 




• Aware of local telephone listings and frequently dialed
  numbers 

• Attends to all guest queries and request
  promptly