Club InterContinental Executive (F&B) - InterContinental Singapore Robertson Quay

About us

As the world’s largest family of luxury
hotels, we all take great pride in being genuine ambassadors of
the InterContinental® brand. Shaped by decades of international know-how
and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking
a richer perspective on the world.

Each of our hotels cultivates
a distinctive style and ambience where we embrace every opportunity to give our
guests a personal and enriching experience. If you’d like to embrace a wider
world of experiences and opportunities, we’d like to welcome you to the world’s
most international luxury hotel brand.

Your day
to day

Welcomes and assists all Club InterContinental guests
by ensuring product quality and that optimum service is provided in accordance
to Brand standards, policies and guidelines established by IHG Hotels &
Resorts.

To provide exceptional and personalized service to guests of
The Club InterContinental Lounge while supporting the leadership team. Ensure
customer satisfaction, interacts and assists the Club InterContinental
Supervisor to address and resolve all customer problems in an efficient
and effective manner.

Required to assist and support team members when necessary to assure consistent
excellence in guest service by performing opening and closing duties
as assigned, as well as any other duties assigned by Supervisor.

Financial Returns

• Ensure all
  cash/financial procedures are carried out correctly and fully and
  that management receives all reports promptly and to the required standards


• Ensure cash takings are accurately recorded and reconciled
• Help
  maintain effective stock control, storage, rotation and inventories to minimize
  wastage
• Work with Supervisor to manage beverage cost and quality
  controls.
• To support and assist the Supervisor in the development
  and implementation of the bar’s promotional programme

People

• Working cohesively as a team to create
  memorable guest experiences
• Perform other duties as may be assigned
  by the Club InterContinental Director
• Maintaining the highest standards
  of personal hygiene, grooming and appearance
• Responsible for assisting
  the Club InterContinental Director in maintaining a positive environment
  for both guests and colleagues
• Supervising operations in the absence
  of the Club InterContinental Director
• Assisting with the training
  of colleagues, and maintenance of training records

Guest Experience

• Welcome Club InterContinental
  guests, processing registration accurately in adherence to brand standards


• Build and maintain positive relationships with all guests and anticipating
  their needs
• Act to address these needs to exceed their
  expectations
• Recognize opportunities for guest interaction


• Create a positive hotel image in every interaction with internal
  and external guests
• Champion hotel brand standards
• Delivering
  prompt service, professional attention and personal recognition
• Respond
  appropriately to guest complaints, solicit feedback and build relationships
  that drive continuous improvements in guest satisfaction
• Communicate
  to appropriate departments all pertinent information related to the expected
  arrival and departure of VIP’s and other key guests, or other special guest
  needs
• Creating a memorable farewell for Club InterContinental
  guests
• Maintaining the lounge to ensure cleanliness and proper
  maintenance
• Encouraging guests to enrol as IHG Rewards Club members
  or InterContinental Ambassadors
• Assisting with the F&B operations
  of the Club InterContinental Lounge including the preparation of specialty
  coffees and teas
• Familiar with cocktail preparation and service
  of alcoholic beverages such as wines, beers, spirits, etc.
• Plan
  for, prepare and execute conference services, exclusive business meetings,
  or private dining when required

Responsible
Business

• Adherence to all hotel policies relating
  to Health, Food Hygiene, Security and Fire Life Safety as well as emergency
  and evacuation procedures
• Timely reporting of hazards, near misses,
  or non-compliance through appropriate channels
• Active contribution
  towards hotel efforts on conservation and waste reduction
• Compliance
  with governmental regulations and data privacy requirements

What we need from you

Vocational
studies in Hotel Administration, Hotel Management or equivalent, or experience
in front office / club lounge operations. Proficient in the use of Microsoft
Office and Front Office Systems. Possesses problem solving and organizational
abilities.

What we offer

In return
for your hard work, you can look forward to a highly competitive salary
and benefits package – including:

• 5-days work week
• Duty
  Meal
• Uniforms/ Laundry Services
• Midnight Transportation


• Birthday Off
• Learning and Development Opportunities
• Flexi
  Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s
  selected Restaurant
• Special Employee rate at all IHG Hotels
  worldwide

What’s more, because your career will
be as unique as you are, we’ll give you all the tailored support you need
to make a great start, be involved and grow. And because the InterContinental
Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also
benefit from all of the opportunities that come from being part of a successful,
global hospitality company with over 6000 hotels in over 100 countries around
the world.

So whoever you are, whatever you love doing, bring your
passion to the InterContinental Hotels & Resorts brand and IHG and we’ll
make sure you’ll have room to be yourself. Find out more about joining us today
by going to careers.ihg.com

Don't quite meet every single requirement,
but still believe you'd be a great fit for the job?

We'll never know unless you hit the 'Apply' button. Start your journey with
us today and let's #GoFurtherTogether.