· Co-ordinate the maintenance of all recreational facilities and equipment ·
协调康乐设施和设备的所有保养工作。 · Coordinate the delivery of all recreational
guest services · 协调所有对客康乐服务。 · Responsible for the safety of all guest
services · 负责所有对客服务的安全。 · Manage all staff in this department ·
管理部门内全体员工。 · Manage the sale and promotion of departmental products
and services · 对部门的产品及服务的销售工作进行管理。 · Access sales
and marketing data · 使用市场销售数据。 · Assist with the development of new
products and services · 协助新产品和服务的开发工作。 · Assist with the evaluation
of sales and marketing activities · 协助对销售和市场活动的评估。 · Anticipate
economic business level fluctuations and makes action plans ·
预测业务水平并制定工作计划。 · Comply with all Hotel and corporate guidelines
(signage guidelines, safety guidelines, etc) ·
遵守酒店和企业指导方针（如标识指导方针安全指导方针等）。 · Deliver high quality
service to guests · 向客人提供高品质的服务。 · Adhere to departmental cleaning
and maintenance programs · 遵守部门清洁和保养规定。 · Attend and input
at management meetings as required · 按要求参加管理层会议并参与讨论。 · Works
with Human Resources on manpower planning and management needs ·
与上级领导和人力资源部一起进行人力规划和管理需求。 · Works with Director
of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
· Proven experience
in service management within the hotel, leisure, or related hospitality
industries, with a solid understanding of recreational facility operations
and workflows. · 具备酒店、休闲娱乐或相关行业服务管理经验，熟悉康乐设施运营流程。 ·
Strong team leadership skills, with the ability to effectively motivate staff
and coordinate cross-departmental collaboration. ·
较强的团队管理能力，能有效调动员工积极性并协调跨部门合作。 · Detail-oriented,
with exceptional customer service awareness and strong problem-solving
abilities. · 注重细节，具备优秀的客户服务意识及问题解决能力。 · Physically fit
and capable of working flexible schedules, including weekends and holidays
as required. · 身体健康，能适应弹性工作时间。 · Relevant certifications
are required (e.g., Lifeguard Certification, Water Quality Management
Certificate). · 持有相关资格证书（救生员证、水质管理证）。 · Passionate about
service innovation, with the ability to propose actionable improvements based
on market trends and guest feedback. ·
对服务创新有热情，能根据市场趋势提出优化建议。
class="beisen-job-desc-spacing"> Join voco™ hotels where every hotel has its
unique charm, and our thoughtful hosts create a home away from home. Step
by step, we're on a journey towards a sustainable future, treating the planet
the same way we do our guests. Seeking individuals with as much character as our
vibrant hotels. If you thrive on genuine hospitality, your place is with us
at voco™ hotels
