Greets all guests at all times in a friendly and helpful manner and attempts
to learn and use guest’s name at every opportunity
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 Registers
and rooms all arrivals according to established
procedures按照既定工作程序为所有来客登记并安排房间。 Maintains intimate knowledge
of departmental standards and procedures熟知部门标准工作程序。 Performs check
in, check out and room change procedures and ensures all data are entered
completely into the hotel systems in accordance
with reservation履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Maintains cashier float and ensures accurate daily report of all money
received保持库存现金限额并保证每日对所收现金进行准确报告。 Cashes hotel guest’s
personal and travelers checks and assists with currency
exchange为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。 Keeps abreast
of all modifications to accounting policies
and procedures随时留意会计政策和工作程序的变化 。 Responsible and attends
to guest’s request of using the service of safety box at all
times随时负责回应客人关于使用保险箱服务的要求。 Knowledgeable of all special
promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers
Programs, and also Intercontinental Hotels Group Loyalty
programs.熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Attends to guest’s complaints, inquiries and requests, referees problems
to supervisor/Assistant Manager if he/she unable
to assist处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理
。 Is familiar with other Intercontinental Hotels and Resorts so that guest
indicating any next destination on the registration card can be “sold” an onward
booking to another InterContinental
Hotels熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订
。 Does everything possible to ensure that the guests depart the hotel with
a positive impression of hotel
service尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 Performs the audit
balances and prepares all works for audit in an orderly
fashion执行审计结余，并为审计工作进行各项有序的准备。 When on night shift, checks
night report, prepare the morning report and prepare all necessary forms for
the guest
arrival在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
Maintains comprehensive knowledge of standard reservation procedures including
correct forms to use, how to read telex, e-mail, messages, and how to interpret
availability sources within the reservation
systems全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
Maintains exemplary deportment standards of behavior and appearance and attitude
as expected in a IHG
Brand按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 Takes personal
interest and pride to ensure that the front desk work area is kept clean and
in an orderly state al all
times随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。 Endeavors
to maintain the high standards of the hotel with particular regard to
the importance of IHG Loyalty Program member and other VIP’s and with reference
to hotel and to be a health or safety
hazard力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。
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大专及以上学历，行政管理、文秘、工商管理、旅游管理或相关专业优先；
具备1年以上前台接待、行政助理或客户服务类岗位工作经验，有中大型企业或高端商务场所服务经验者更佳；
普通话标准流利，具备良好的语言表达与沟通协调能力，亲和力强，应变能力佳；
熟练使用Office办公软件（Word、Excel、Outlook），能高效处理日常文档与信息录入；
形象气质良好，举止得体，具备较强的服务意识与职业素养，能适应快节奏、多任务协同的工作环境。
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Hotel Indigo is an upper-upscale
lifestyle brand that captures the true spirit of the neighbourhood. With over
150 properties worldwide, we look for individuals that can inspire our guests
to make unique discoveries through meaningful connections to the diverse people,
places, and cultures of the local area.
Bring
your story, to inspire new ones.
