What is the job? As General Manager you will manage the day to day leadership,
operations and direction of the hotel, maximising on sales and revenue, driving
financial returns, driving great guest experience and running a safe hotel.
You’ll take ownership of the development of your people, execute on brand
standards and build awareness of the hotel and brand within the local area
as well as managing owner relationship and partnership.
Your day to day
People Develop programmes and initiatives to increase team engagement that
are aligned with the hotel’s service philosophy. Develop, implement and monitor
team member succession planning to ensure future bench strength. Establish
performance and development goals for team members and provide mentoring,
coaching and regular feedback to enhance performance. Oversee HR related actions
in accordance with company rules and policies. Effectively managing owner
relationship and partnership include all key stake holders.
Guest Experience Demonstrate as brand ambassador by maintaining compliance
with all required brand and service standards Drive improvement in guest
satisfaction goals. Collaborate with colleagues and hotel team members
to establish and implement services and programmes that meet or exceed guest
expectations. Speak to guests – ask for their feedback and build relationships.
Financial Prepare annual capital, cash flow and sales and marketing plans.
Analyse financials to drive revenues, future profitability and maximum return
on investment. Use distribution channels and technology platforms to drive
revenue and maximise market share. Lead capital plans and asset management
initiatives, including working with owners to maintain or improve property’s
market leadership position.
Responsible Business Ensure a safe and secure environment for guests, colleagues
and hotel assets. Act as public relations representative to raise awareness
of hotel and brand in local community. Drive team member involvement
in community organisations, activities and businesses. Develop and carry out
action plans to be environmentally-conscious by taking steps to reduce
the hotel’s carbon footprint.
Bachelor’s degree / higher education
qualification / equivalent in Hotel Administration, Business Administration Five
to ten years’ of prior hotel management experience, or equivalent combination
of education and experience. Must speak fluent English and Chinese.
class="beisen-job-desc-spacing"> As the world’s first and most global luxury
hotel brand, InterContinental Hotels & Resorts has pioneered international
travel since the 1940s, we are passionate about sharing our renowned
international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental®️
brand and to be part of the brand you will have a thirst for travel, passion
for culture and appreciation for diversity. We create inspiring experiences
for those seeking a richer perspective on the world. If you’d like to embrace
a world of opportunities, we’d like to welcome you to the world’s most
international luxury hotel brand.
