• Conducts shift briefings to ensure hotel activities and operational
requirements are known • 进行有效的交接班简报工作，以明确酒店活动和运营要求 •
Supervise front office operations during assigned shift including: •
在当班期间监督前厅部运营情况，包括： o Maintenance of guest information o
维护客户信息 o Maintenance of information about local events o
维护当地活动的信息 o Reception supplies management o 前台物资管理 o Compile
occupancy statistics o 统计入住情况 o Supervise the use of the PMS system o
监督前台操作系统的使用情况 o Ensure the thorough and effective implementation
of the 4 actual registrations and 5 mandatory requirements registration policy .
o 确保前台四实五必须登记政策得以良好实施 o Supervise group bookings
and Coordinate and lead the front desk team to ensure excellent reception
services for groups o 监督团组预订情况，带领前台人员做好团队接待 o Assisting
with serious complaints o 协助解决严重投诉问题 • Supervise cashiering activities
during shift including: • 在当班期间监督收银活动，包括： o Cash handling
and banking procedure o 现金处理和银行业务程序 o Dealing with irregular payments
o 处理非法支付情况 o Instructing staff in credit policies and facilities o
就信用政策和设备对员工进行指导 o Instructing staff in cash security procedures o
就现金安全程序对员工进行指导 o Carry out debtor control o 实施应收帐款控制 o
Prepare reports o 准备财务报告 o Supervise the cashiering system o
对收银系统实施监管 • Works with Superior and Human Resources on manpower
planning and management needs •
与上级领导和人力资源部一起进行人力规划和管理需求。 • Works with Superior
and Director of Finance in the preparation and management of the Department’s
budget. • 与上级领导和财务总监一起编制和管理部门预算。
Required Skills
– 技能要求 • Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
the Company. •
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System •
熟练使用微软办公软件和前台系统 • Problem solving and organizational abilities •
具有解决问题和组织能力
Qualifications – 学历 • Diploma or Vocational Certificate in Hotel
Administration, Hotel Management or equivalent •
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience – 经验 • 1 years experience in front office / guest services
or related discipline including supervisory experience, or an equivalent
combination of education and experience. •
拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
locations globally Crowne Plaza is the perfect base to connect on business,
pleasure or a blend of both. We've thoughtfully designed our spaces
to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues. Still professional but touches guests on
an emotional level. Where colleagues take their initiative and use their
personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
