FINANCIAL RETURNS • Validate of the potential of assigned accounts and create
account plans as per the IHG hotels Business Development standard operating
procedures • Develop the assigned portfolio to meet set goals and maximise
profitability • Gather information on current and prospective clients / contacts
to generate incremental business • Maintain effective control of sales expenses
PEOPLE • Use both account interaction and publicly available tools to monitor
competitors' activities as it relates to both the hotel and the portfolio
of accounts and share relevant information with key stakeholders in line
with hotel procedures • Provide feedback to management on changing market
conditions, including competition and market trends • Involve Director of Sales
where appropriate on sales calls and sales meetings • Communicate to his/her
superior any issues encountered and other relevant information • Attend
and participate in and where appropriate, organise training sessions, daily
briefings and other meetings as required • Where applicable, supervise, manage
and train Business Development Executives and Business Development Coordinators
in carrying out their responsibilities • Where applicable, act as escalation
point for clients and members of the Business Development Team when issues
are not solved at a proper level GUEST EXPERIENCE • Network within one’s
portfolio of accounts to build relationships with key decision makers and other
relevant staff • Conduct client meetings as well as planning and coordinating
site introduction tours and inspections • Handle and manage clients’ queries
or issues • Be proactive and responsible for the follow up of new sales leads
to enhance guest experience • Develop and maintain contact with business
generators (MICE Planner; travel agents; etc.) RESPONSIBLE BUSINESS • Ensure
accurate and timely updating of an accurate record of all relevant activities
in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference
and control purposes • Update Account and Contact profiles, attach Account
plans, ensure ‘live’ information for action • Develop awareness and reputation
of the hotel and the brand in the local community.
Degree or Diploma
in Marketing, Business or Hospitality Management desired, and at least 3 years
of relevant Sales experience in Hospitality or a related service industry.
Expected to possess the following skills: • In-depth knowledge of sales
principles and techniques • Effective communication and negotiation skills •
Strong knowledge of hotel products, rates and marketing programmes • Excellent
PC skills (including MS Office) • Ability to develop strong relationships
with customers and other stakeholders • Knowledge and experience of Sales
Systems (i.e. Delphi; Opera; etc.) is advantageous
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
locations globally Crowne Plaza is the perfect base to connect on business,
pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate great
connections. We're also big on meetings and events, a trusted and valued partner
for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional
but touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the guest's
experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
