FINANCIAL RETURNS • Develop deep understanding and knowledge of key sectors
targeted by hotel, and gain sectorial/account expertise when necessary
to maximise guest satisfaction • Prepare Weekly Events Forecast and seize
upselling opportunities • Ensure the timely follow-up and pursuit of strategic
relationships with customers and stakeholders in order to drive the highest
levels of guest satisfaction • Ensure timely delivery of Master Invoice
to customers and facilitate payment • Work closely with the Reservations, Sales
& Marketing, and F&B departments to ensure the accounts from the events
are consolidated and reconciled PEOPLE • Team up with counterpart Crowne
Meetings Fulfillment staff to deliver sector/customer specific services when
needed • Communicate to his/her superior any issues encountered and other
relevant information • Attend and participate in and where appropriate, organise
training sessions, daily briefings and other meetings as required • Where
applicable, supervise, manage and train Crowne Meetings Events Executives
and Crowne Meetings Events Coordinators in carrying out their responsibilities •
Where applicable, act as escalation point for clients and members of the Crowne
Meetings Fulfillment Team when issues are not solved at a proper level GUEST
EXPERIENCE • In the pre-event planning process, consult with the meeting
planners to identify optimal meeting room configuration, recommendation
on meeting/break flow, menu planning, food & beverage coordination, table
arrangements, decoration options, etc. to improve meeting efficiency
and productivity • Meet with each meeting planner daily to debrief on daily
events, review consumption, bill and any exceptions to contracted billing
and review estimates of final billing • Plan and conduct pre-event meetings
with clients and catering staff to identify ways to enhance the guest experience
• Assigned upon situation as the point-of-contact to give immediate assistance
in order that customer’s needs are met quickly and their event runs smoothly •
Supervise the organisation of post-event calls and collection of Feedback Survey
and follow up with customers to obtain event feedback and identify further
business opportunities RESPONSIBLE BUSINESS • Develop awareness and reputation
of the hotel and the brand in the local community • Coordinate safety
and security initiatives to ensure meetings flow smoothly with minimal
interruptions or problems. Coach and advise clients on meeting options
and alternatives that potentially reduce waste, save energy and have a minimal
impact to the environment
Degree or Diploma, and at least 3 years
of relevant experience in meeting planning in Hospitality or a related service
industry. Type and level of experience required may vary slightly based on size
and complexity of operation. Expected to possess the following skills: • Good
communication and negotiation skills • Ability to take initiative, meet
deadlines and commitments, and complete tasks and projects as required • Strong
organisational skills required to maintain electronic and paper filing systems •
Maintain a high level of knowledge pertaining to policy and procedure
and communicates knowledge effectively to all personnel when applicable. •
Demonstrates clear and effective verbal and written skills for the purpose
of obtaining and conveying information to clients, technicians, management
and team members as well as producing reports • Excellent PC skills (including
MS Office)
Join Crowne Plaza one of
the largest and best loved premium hotel brands in the world. With more than 420
hotels in diverse locations globally Crowne Plaza is the perfect base to connect
on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate great
connections. We're also big on meetings and events, a trusted and valued partner
for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional
but touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the guest's
experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
