Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
• Meet and greet all guests, and potential guests, at the front of
the Restaurant by ensuring the following occurs:
在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作： - Ensure the restaurant
is ready to receive guests prior to opening and that both wait staff and tables
are ready in line with opening standards
确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。 - Ensure
restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作。 - Maintain impeccable uniform and personal
presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准。 - Welcome guests to the Restaurant,
by using the Restaurant name 迎客人光临餐厅，使用餐厅的名称。 - Inquire if
they have a reservation and note it in the Table Management System if they
do 询问客人是否有预订，如有预定在预订册上做记录。 - Create a reservation for
them with their dining preferences if they do not and noting it in the Table
Management System 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。 -
Be attentive to guest requests 周到的满足客人要求。 - Escort guests to their
preferred table or reserved table and seat guests according to restaurant
standards 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。 - Toast
is proposed during dinner to close the relationship with guests.
晚餐时段向客人敬酒后结束服务 - Each guest gets a giveaway gift after dinner.
晚餐结束后赠送客人小礼品 - Monthly target of productivities is assigned to each
Guest Relation Team member and they get incentivised according to the private
rooms and covers booked under their names.
每位客户关系团队成员被分配月度指标并且根据其名下包房及客人预定人数得到相应提成 -
Prepare gift or souvenir for VIP guests during festivals. Especially during
the Chinese traditional holidays, visit the key guests and deliver them our
homemade seasonal gift.
节日期间为VIP客人准备礼物或是纪念品。特别是在中国传统节气，拜访客人并赠送酒店特制
的节日问候礼物 - Set up a database and guest information such as birthday,
company address and preferences are recorded and updated regularly. On their
birthday, anniversary or the significant days, the supervisor herself will visit
their company to deliver flowers, birthday cake and celebrate the special days
with them. At least 20 crucial guests will be visited during a year.
建立宾客信息资料库如生日、公司地址、喜好等记录在内并及时更新。每逢他们生日、周年纪念或重大的日子，主管应亲自拜访他们的
公司送上鲜花，生日蛋糕并在特别的日子里为他们庆祝。一年至少拜访20个重要客户 - Make
guest feel unique, respected and recognized in order to build up a strong
relationship. 让客人感受到与众不同，倍受尊敬及重视从而建立稳固的客户关系 -
Be attentive to guests and resolve their complaints where possible, reporting
all incidents to your Supervisor
周到地为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件 - Assist
with beverage service 协助饮料服务 - Assist with food service 协助食品服务 -
Maintain detailed knowledge of menu, including daily specials
对菜单有具体的了解，包括每日特价。 - Ensure tables are cleared quietly
and efficiently 确保迅速且高效地清理餐桌 - Carry food and beverage trays in
a safe manner to minimize breakages 安全地托举餐盘使破损降到最低 - Complete
dockets accurately and clearly 准确且清楚地填写单据 - Maintain current
information on all general activities of the hotel 了解当前酒店所有的活动
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Qualifications 学历 • High School or Vocational Certificate in Hotel
Management, Food & Beverage, or related field.
高中或酒店管理，餐饮或相关领域的职业证书
Experience 经验要求 • 1 year related experience or an equivalent combination
of education and experience.
1年相关工作经历，或与此相当的教育和相关工作经验结合的背景 Required Skills –
技能要求 • Demonstrated ability to interact with customers, employees and third
parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 • Alcohol awareness
certification and/or food service permit or valid health/food handler card
as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证
• Able to read and write English 能够读写英语
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
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on meetings and events, a trusted and valued partner for connecting both
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Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues. Still professional but touches guests on
an emotional level. Where colleagues take their initiative and use their
personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
