Meet and greet all guests, and potential guests, at the front of the Restaurant
by ensuring the following: 在餐厅前台主动迎接并招呼客人，确保做到以下几点： o
Ensure the restaurant is ready to receive guests prior to opening and that both
wait staff and tables are ready in line with opening standards
确保在客人用餐之前的各项准备工作就绪 o Ensure restaurant operating equipment
is clean and in working order 确保餐厅工作台及设备的整齐、清洁 o Maintaining
impeccable uniform and personal presentation standards in accordance with hotel
policy 确保制服清洁和个人卫生达到酒店要求的标准 o Welcoming guests to
the Restaurant, by using the Restaurant name 礼貌迎接客人，并告诉客人餐厅的名称 o
Inquiring if they have a reservation and noting it in the reservation book if
they do 询问客人的预定，并记录在预定本上 o Creating a reservation for them
with their dining preferences if they do not and noting it in the reservation
book 根据客人的用餐选择，给予预定，如果没有预定，也记录在预定本上 o Being attentive
to guest requests 留意客人的各种需求 • Escort guests to their preferred table
or reserved table and seat guests according to restaurant standards
根据餐厅标准带客人到适当的餐位或已预定的餐位 • Take telephone bookings
and document in the Reservation book according to restaurant standards
根据餐厅标准接听预定电话，并记录在定餐本上 • Be attentive to guests and resolve
their complaints where possible, reporting all incidents to your Supervisor
留意客人，必要时解决他们的各种投诉，并及时汇报主管 • Maintain responsibility
of cleanliness of hostess stations 保持迎宾区域的清洁卫生 • Maintain
responsibility of cleanliness of all menus and drink menus
确保有酒水单和菜单的清洁 • Assist with beverage service 配合酒水服务 • Assist
with food service 配合食品服务 • Maintain detailed knowledge of menu, including
daily specials 详细的菜单知识，包括每日特荐菜 • Ensure tables are cleared quietly
and efficiently 保持餐桌的清洁标准 • Carry food and beverage trays in a safe
manner to minimize breakages 安全运送食品和酒水，并将降低破损率 • Complete
dockets accurately and clearly 准确清楚完成各种文档 • Maintain current
information on all general activities of the hotel 确保知道酒店主要活动的信息 •
Obey temporary arrangement or transfer by superior and department head.
服从部门领导工作上的临时安排及调动
1、必须有2年以上的餐厅管理经验
2、有较好的服务精神和沟通技巧
3、精通英语和中文
4、至少中专毕业
Join Crowne Plaza one of
the largest and best loved premium hotel brands in the world. With more than 420
hotels in diverse locations globally Crowne Plaza is the perfect base to connect
on business, pleasure or a blend of both. We've thoughtfully designed our spaces
to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues. Still professional but touches guests on
an emotional level. Where colleagues take their initiative and use their
personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
