Access all function of computer system according to established procedures
and standards.根据已建立的程序和标准访问电脑系统的所有功能。
Process all guest check－ins according to established hotel requirements.
根据酒店的政策和程序为所有客人办理入住。
Confirm reservation in system and review all noted
information.在系统里确认所有预定信息。
Uploading guest information to PSB system
appropriately.向公安系统准确上传住店客人的身份信息。
For guests without a reservation, sell a room type according to guest
preference.为没有预定的客人销售酒店的房间。
Register guest in PMS and generate a registration
card.在系统里为客人做登记并生成入住登记单。
Verify registration card information with guest.跟客人确认入住登记单上的信息。
Obtain back－up information for guest credit/payment method and put into PMS;
collect cash when designated.获取客人信用卡信息并输入系统；收取足够的现金押金。
Communicate V.I.P. arrivals to designated personnel for escort and delivery
of amenities.协调重要客人的预抵情况并安排专人指引及礼遇派送。
Process express check－outs throughout the shift.办理快速退房。
Check out guest in PSB system.将退房的客人及时的在公安系统里面退宿。
Handle requests for late checkouts according to established hotel
procedures根据酒店程序处理客人延迟退房的需求。
Conduct group check－ins/outs according to established hotel
procedures.根据酒店程序办理团队入住和退房。
Good communication
skills良好的沟通能力；
Basic English communication skills基本的英文沟通能力；
Reaction ability and stress resistance反应能力和抗压能力等
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
locations globally Crowne Plaza is the perfect base to connect on business,
pleasure or a blend of both. We've thoughtfully designed our spaces
to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues. Still professional but touches guests on
an emotional level. Where colleagues take their initiative and use their
personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
