• Registers and rooms all arrivals according to established procedures. •
按照酒店的程序，为所有到达客人登记及安排房间。 • Performs check in, check out
and room change procedures and ensures all data are entered completely into
the hotel systems in accordance with reservation. •
为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。 •
Maintains cashier float and ensures accurate daily report of all money received.
• 维持现金流动，确保收到现金的准确性。 • Cashes hotel guest’s personal
and travelers checks and assists with currency exchange. •
为酒店客人兑换个人或旅游支票，协助客人兑换现金。 • Responsible and attends
to guest’s request of using the service of safety box at all times. •
通过保险箱服务，满足客人要求。 • Attends to guest’s complaints, inquiries
and requests, referees problems to supervisor/Duty Manager if he/she unable
to assist. •
处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。 •
Be familiar with other Intercontinental Hotels and Resorts so that guest
indicating any next destination on the registration card can be “sold” an onward
booking to another InterContinental Hotels. •
熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。
• Performs the audit balances and prepares all works for audit in an orderly
fashion. • 完成审记报告，为审记做准备。 • Maintains comprehensive knowledge
of standard reservation procedures including correct forms to use, how to read
telex, e-mail, messages, and how to interpret availability sources within
the reservation systems. •
了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。
• Maintains exemplary deportment standards of behavior and appearance
and attitude as expected in a IHG Brand. •
按照洲际品牌标准，维持良好的个人仪态、仪表。 • Takes personal interest and pride
to ensure that the front desk work area is kept clean and in an orderly state
all times. • 保持前台工作区域的干净，及正常工作秩序。 • To handle the rebate, paid
out /the account transferring. • 处理折扣，付款及账目转移。 • Assist guests
with all inquiries, both hotel and non-hotel related. •
回答客人有关酒店及非酒店的质疑。 • Conduct effective shift briefings to ensure
hotel activities and operational requirements are known. •
有效制作值班简报，确保员工知晓酒店活动及操作要求。 • Maintain detailed knowledge
of the activities of the day and alert to any potential problems. •
详细了解酒店日常活动，警惕潜在问题。 • Manage all incoming guest mail, messages,
telexes, facsimiles and special deliveries, in accordance with policy. •
按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。 • Manage outgoing
guest mail, courier services, postage of parcels and freighting as directed
by guests. • 处理客人送出的邮件、包裹邮资及货物。 • Maintain order and security
of guest keys and other selected keys kept in Front Office, ensuring key issue
policy is followed. •
按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。 • Receive
telephone calls and take messages for guests who are out, in accordance
with hotel policy. • 按照酒店政策，在接到外出客人电话时，留言给客人。 • Record
incoming registered mail, telegram, parcel, telex in appropriate file. •
存档记录好客人的挂号信、电报、包裹。 • Perform other duties as maybe assigned
by superiors. • 完成上级布置的其他工作。
• Demonstrated ability
to interact with customers, employees and third parties that reflects highly
on the hotel, the brand and the Company. •
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 • Good writing skills •
具有良好写作技能 • Proficient in the use of Microsoft Office and Front Office
System • 熟练使用微软办公软件和前台系统 • Problem solving, training
and organizational abilities • 具有解决问题，培训和组织能力
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Hotel Indigo is an upper-upscale
lifestyle brand that captures the true spirit of the neighbourhood. With over
150 properties worldwide, we look for individuals that can inspire our guests
to make unique discoveries through meaningful connections to the diverse people,
places, and cultures of the local area.
Bring
your story, to inspire new ones.
