Job Description
Ensure working knowledge of all hotel public areas 熟悉酒店所有公共区域。
Ensure cleaning schedules are completed in a routine and timely manner
确保及时完成日常保洁工作。
Respond to emergencies effectively and efficiently 有效地处理应急事件。
Liaise with Housekeeping Supervisor in relation to chemical usage, problems
or rectification suggestions
与客房部领班沟通关于化学清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议。
Contribute to Housekeeping Departmental Meetings 参与客房部部门会议。
Maintain knowledge of special programs and events in the hotel in order
to recognise and respond to guests needs
掌握酒店各类特殊活动信息以便发现并满足客人需求。
Maintain Hotel information to be able to provide information to guests
熟悉酒店情况，向客人提供相关信息。
Assist guests and escort them to locations within the hotel at their requests
乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点。
Complete tasks as directed by Management 完成管理层交办的工作。
Refer major complaints to management 向上级领导汇报客人的重大投诉。
Operate equipment safety and sensibly 安全正确地使用保洁设备。
Maintain stock levels 合理保持保洁用品的存货量。
Recycle where possible 尽可能对资源进行再利用
Works in line with business requirements 按照业务要求开展工作
/>Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Fluent in speak, read and write in mandarin 普通话流利，有一定的阅读及写作能力。
